Firstly, I would like to affirm that the 2 negative posts are not from the same couple especially when I do not agree with the first post myself.
It is true that all hotels/restaurants would have received some bad comments here and there and so, it is only important that the couple finds a coordinator who they are most comfortable with.
Good customer service is of course defined in a different manner by everyone. However, please do note that I have stated very clearly in my post that I wasn't after any perks or discounts at all. I was so interested in the venue that I opened up the option of renting just a ballroom and engaging the services and dinner of the hotel, which would undoubtedly be much more expensive than any package itself.
My hubby and I spent less than 5mins talking to that particular staff. So, I'm definitely not guilty of hogging and depriving others of their chances. Well, I do wonder if those of you who had signed up dare to say that you had not even once asked if you could get something extra or tried to negotiate for a better deal? Are you not guilty of hogging then??
I work in the service industry myself and that is exactly why I know my expectations are only fair and reasonable. Take for example, when you purchase something at a sale and despite it being indicated in the shop, on the receipt and told to you by staff, that sales items are not exchangeable, you make a fuss and create a scene that you just want to change the size/colour and you don't know what's the big deal about allowing you to make the exchange. Can you imagine that there are also people out there who would return a blouse that they have wore for 3 years and complained that the blouse had expanded and that the colour had faded?
Sigh... I guess all humans are the same. When it's to your own benefit, you claim that the staff/organisation should give in to all your whines simply because that's what GOOD customer service is about. Hahaha....but turn the situation around and you would be cursing and saying that the customer is making an unreasonable request.
To those who have signed up, Good Luck to you and may all goes smoothly for you. For those who are considering, make sure you find someone you're comfortable with and do get the details stated clearly in black and white.
