Grand Park City Hall

[sugar1612]

My HTB & I signed up with GPCH during BOWS 13 too. However, due to some unforeseen circumstances, we have to make some changes to our wedding banquet. Our coordinator was horrible. (Wedding_2014 - I suspect it's the same coordinator).
We tried negotiating with the coordinator. For example, reducing of minimum tables by forfeiting some of the perks given / to change the dates / change to a dinner etc. However, the coordinator blatantly rejected all our requests and refused to negotiate. The coordinator used the "acknowledgement letter" signed at BOWS (according to the "acknowledgement letter", a separate contract will be drafted) and terms&conditions to inform us that they cant change. Yes, we acknowledge that but would definitely appreciate it if she could tell us in a nicer way instead of using terms&conditions to reject us. There wasn't any room for discussion once you have paid the deposit and no follow up was done after you have made your initial deposit. We even tell our coordinator that we're happy to drop by for a discussion but didn't receive any follow up from her. We would definitely expect a better customer service from a 5* hotel.
We are very disappointed. Probably, we would go down to the GPCH to have a little chat with their manager and request for a change in coordinator. I guess the coordinator does make a big diff.

 

[GraceHuang]

My HTB & I signed up with GPCH during BOWS 13 too. However, due to some unforeseen circumstances, we have to make some changes to our wedding banquet. Our coordinator was horrible. (Wedding_2014 - I suspect it's the same coordinator).
We tried negotiating with the coordinator. For example, reducing of minimum tables by forfeiting some of the perks given / to change the dates / change to a dinner etc. However, the coordinator blatantly rejected all our requests and refused to negotiate. The coordinator used the "acknowledgement letter" signed at BOWS (according to the "acknowledgement letter", a separate contract will be drafted) and terms&conditions to inform us that they cant change. Yes, we acknowledge that but would definitely appreciate it if she could tell us in a nicer way instead of using terms&conditions to reject us. There wasn't any room for discussion once you have paid the deposit and no follow up was done after you have made your initial deposit. We even tell our coordinator that we're happy to drop by for a discussion but didn't receive any follow up from her. We would definitely expect a better customer service from a 5* hotel.
We are very disappointed. Probably, we would go down to the GPCH to have a little chat with their manager and request for a change in coordinator. I guess the coordinator does make a big diff.

May I know who is your coordinator? I am having the same issue with my coordinator, Lis Ng. On top of all, my wedding is tomorrow. I miss Janice who was coordinating my wedding when I sign with her. I'm disappointed with how Grand Park is working right now. There's no room for negotiation and giving us issue on seating arrangement which might require additional pax.

 

[Via99]

How's your wedding Grace?

 

[ZincNick]

I have a package to let go at Grand Park City hall on 21st Sept 2014. You could change it to another date in Sep, subject to availability. If you are interested, I can give you more details. Please contact me via -
email: [email protected]
whatsapp: 90062071

 

[luvprop]

anyone held their wedding in GPCH recently?

 

[sugar1612]

We just had our wedding at GPCH. Honestly, it's the worst experience ever. Please think twice before signing up with them.
There was a LOT of screw up. We were very disappointed and upset.

First of all, they missed out door gifts in a lot of tables. The best thing is... The 2 VIP tables doesn't have door gifts. Honestly, this is the most basic thing. How can a hotel actually missed this out??? I heard from a lot of friends that they did not receive any door gifts. I asked for an explanation. They told us children could have taken the door gifts... But we only have 2-3 children in the ballroom. Their explanation was not satisfactory at all.

They also screwed up our montage. They actually blank off the screens before the montage end and one of the short clip was not played! They actually told us they have professional AV!

If you expect nice bridal rooms, forget it. The bridal rooms are old and small. Not too sure if we should call that a suite!

In addition, service was bad! My parents friends complaint that wine was served extremely slow. We should have complimentary wine for each table. Not too sure if the hotel staff had kept the wine for their own use at all. It was extremely slow and have to be asked a few times.

We also arranged for a dry run 2 days before our wedding. Our coordinator (Daphne Tan) actually gave us the banquet manager instead of AV guy number. We contact the reception and no one is aware of the arrangement at all. To make matter worst, the banquet manager & our coordinator did not pick up the calls. My emcees and I have to wait outside the ballroom for a good 30-45 mins. The AV guy (Thomas Yue) was not apologetic at all. This is definitely not the kind of attitude I expect from a service staff.

On our actual day wedding, the banquet manager assure us that everything has been taken care of. However, when we reached, the VIP lot was not ready and my hubby has to come down and remove the Reserved signs.

Morning breakfast at the hotel was a mess. We have to queue for a long time and was asked to be seated at the bar for breakfast.

On our check out day, we called a cab. But the hotel staff actually asked the cab to leave. The cab driver was really pissed and went out to scold the hotel staff saying that we are the hotel guest and this is not the kind of treatment we should expect. Honestly, i agreed with the cab driver. The hotel staff has double standard. Caucasian was treated better than Asian.

Seriously, if you're thinking of having your wedding at such a hotel. Please think twice. None of the staffs there take pride in their job and everything was poorly handled.
Even when we complaint to the management. No concrete action was taken. They just brush us off with some lame excuses.
I am utterly disappointed in their service and very upset over the screwed up on my important day.

 

[wAt3v3r]

Any recent reviews for grand park city hall on the ballroom and food?

 

[potatoh1]

Does anyone have good/bad experience with this place recently? I am currently speaking to their AD Hon. She is kinda rude in conversation interrupting before I can finish and she sounds condescending every time. My alarm bells are going off since I read a few bad reviews about this place 10 years back from this thread.