qwtyuio8649268
New Member
We held our wedding lunch banquet at Peach Garden OCBC on 29 November and, unfortunately, our experience fell far below expectations. What should have been a smooth and joyful celebration was overshadowed by repeated lapses, lack of coordination, and poor communication from the team responsible for managing such an important event. We hope that by sharing our detailed experience, future couples can make an informed decision.
1. Welcome Photo Frame Stand – Poor Coordination and Mismanagement
One week before the wedding, we confirmed with the team that we needed an album/photo stand—something simple but essential for our reception table. However, on the actual day, none of the staff seemed aware of our request. Only then did they inform us, at the very last minute, that the original wooden stand had been damaged.
An alternative was eventually provided, but it was slanted and unstable. We struggled to secure both the top and bottom of the frame, disrupting our reception setup at a time when we should have been preparing for our march-in.
2. Guest Arrival Signage – Crumpled, Unprofessional, and Mislabeled
When we saw our guest arrival signage, we were shocked. It was crumpled, uneven, and looked like a last-minute printout. Despite having many staff around, nobody took the initiative to reprint it until my bridesmaid explicitly requested for it to be redone.
To make matters worse, even though the image for the signage was originally created and provided by the sales manager himself, the staff still asked us for the file, reflecting a serious lack of internal communication.
We were also never consulted on the print size, and were surprised that it was simply printed on a plain A3 sheet—far from what one would expect for a wedding reception.
3. Missing Guest List and Delayed Guest Book
We had requested our printed guest list well in advance and reminded the team again the day before. Yet upon arriving at the reception area and the dining hall, the list was nowhere to be found.
The guest book—which should have been available from the start—was also missing. It only arrived after most guests had already been seated, meaning many of our guests never had the chance to sign or leave their well-wishes.
For a wedding banquet, these are extremely basic requirements, and their absence caused unnecessary stress.
4. Sales Manager Delvin – Lack of Support, Presence, and Accuracy
Through our Excel planning sheet, we agreed to have a briefing at 10am on the wedding day. Delvin did not show up for this scheduled time. We did see him briefly before our first march-in, but he was absent when we needed his support the most earlier in the day. As a result, we had to handle the majority of issues ourselves with Jack’s help.
In the lead-up to the wedding, Delvin seemed overly reliant on templates, which resulted in repeated inaccuracies:
The wrong event year was listed (2024 instead of 2025).
Receipt numbers in the documents did not belong to us.
Our food tasting comments were missing.
Many details we highlighted needed multiple reminders before they were properly updated.
Communication gaps were also evident when Steve, who had originally been our in-charge manager, left his role without informing us. No replacement was introduced beforehand. We only met our operations in-charge on the actual day, and it was clear he had not been briefed about our requirements.
5. Food Quality Was Inconsistent Across Tables
The quality of food varied significantly across tables. Some tables reported that the yam, fish, and duck were not fresh. This was especially disappointing for Table 12, where several children were seated. Guests told us the food at their table tasted different from others and lacked freshness.
For a wedding banquet where consistency matters, this was disheartening.
6. Changing Room Not Prepared and Not Suitable
The changing room, which was supposed to offer privacy and comfort, was neither prepared nor appropriate:
Staff frequently walked by and even into the area, causing repeated collisions.
No lock was provided, and the room felt insecure.
The space was extremely narrow and made changing into a wedding gown unnecessarily difficult.
This added stress during what should have been calm preparation moments.
7. No Clear Signage for Two Concurrent Weddings
Two weddings were held on the same day, yet no proper directional signage was provided. This caused confusion among guests who were unsure which hall to enter. Several guests had to ask multiple staff members for directions.
8. Small Room Inside Our Hall Used Without Informing Us
Inside our dining hall was a small enclosed room, which was used to accommodate outsiders —not part of our wedding— and we were never informed beforehand. This felt inappropriate and unprofessional.
9. Air-Conditioning Issues With No Prompt Action
Our guests raised multiple complaints about the hall being warm. The centralised air-conditioning was not functioning properly, and despite repeated reminders, there was no timely action from the staff.
Two portable aircon units were placed in the hall, but they were far from sufficient for a full wedding banquet. Guests continued to feel uncomfortable throughout the event.
10. Appreciation for Our On-Day In-Charge, Jack
Despite the many shortcomings in preparation and communication, we want to acknowledge Jack. He was the only staff member who genuinely tried to help us throughout the day.
Although he had clearly not been briefed by the sales or planning team, he remained calm, responsive, and supportive. His effort stood out amidst the chaos, and we are grateful for his sincerity.
Overall Summary
Throughout the planning process, both Delvin and Steve made promises that were not delivered. On the actual day, poorly coordinated operations, lack of communication, and weak internal processes resulted in a wedding experience that was far from what we expected.
Most disappointingly, there was little to no initiative for proper service recovery despite the numerous issues raised.
For a once-in-a-lifetime event, the experience was deeply disappointing and below the standard we had hoped for.
1. Welcome Photo Frame Stand – Poor Coordination and Mismanagement
One week before the wedding, we confirmed with the team that we needed an album/photo stand—something simple but essential for our reception table. However, on the actual day, none of the staff seemed aware of our request. Only then did they inform us, at the very last minute, that the original wooden stand had been damaged.
An alternative was eventually provided, but it was slanted and unstable. We struggled to secure both the top and bottom of the frame, disrupting our reception setup at a time when we should have been preparing for our march-in.
2. Guest Arrival Signage – Crumpled, Unprofessional, and Mislabeled
When we saw our guest arrival signage, we were shocked. It was crumpled, uneven, and looked like a last-minute printout. Despite having many staff around, nobody took the initiative to reprint it until my bridesmaid explicitly requested for it to be redone.
To make matters worse, even though the image for the signage was originally created and provided by the sales manager himself, the staff still asked us for the file, reflecting a serious lack of internal communication.
We were also never consulted on the print size, and were surprised that it was simply printed on a plain A3 sheet—far from what one would expect for a wedding reception.
3. Missing Guest List and Delayed Guest Book
We had requested our printed guest list well in advance and reminded the team again the day before. Yet upon arriving at the reception area and the dining hall, the list was nowhere to be found.
The guest book—which should have been available from the start—was also missing. It only arrived after most guests had already been seated, meaning many of our guests never had the chance to sign or leave their well-wishes.
For a wedding banquet, these are extremely basic requirements, and their absence caused unnecessary stress.
4. Sales Manager Delvin – Lack of Support, Presence, and Accuracy
Through our Excel planning sheet, we agreed to have a briefing at 10am on the wedding day. Delvin did not show up for this scheduled time. We did see him briefly before our first march-in, but he was absent when we needed his support the most earlier in the day. As a result, we had to handle the majority of issues ourselves with Jack’s help.
In the lead-up to the wedding, Delvin seemed overly reliant on templates, which resulted in repeated inaccuracies:
The wrong event year was listed (2024 instead of 2025).
Receipt numbers in the documents did not belong to us.
Our food tasting comments were missing.
Many details we highlighted needed multiple reminders before they were properly updated.
Communication gaps were also evident when Steve, who had originally been our in-charge manager, left his role without informing us. No replacement was introduced beforehand. We only met our operations in-charge on the actual day, and it was clear he had not been briefed about our requirements.
5. Food Quality Was Inconsistent Across Tables
The quality of food varied significantly across tables. Some tables reported that the yam, fish, and duck were not fresh. This was especially disappointing for Table 12, where several children were seated. Guests told us the food at their table tasted different from others and lacked freshness.
For a wedding banquet where consistency matters, this was disheartening.
6. Changing Room Not Prepared and Not Suitable
The changing room, which was supposed to offer privacy and comfort, was neither prepared nor appropriate:
Staff frequently walked by and even into the area, causing repeated collisions.
No lock was provided, and the room felt insecure.
The space was extremely narrow and made changing into a wedding gown unnecessarily difficult.
This added stress during what should have been calm preparation moments.
7. No Clear Signage for Two Concurrent Weddings
Two weddings were held on the same day, yet no proper directional signage was provided. This caused confusion among guests who were unsure which hall to enter. Several guests had to ask multiple staff members for directions.
8. Small Room Inside Our Hall Used Without Informing Us
Inside our dining hall was a small enclosed room, which was used to accommodate outsiders —not part of our wedding— and we were never informed beforehand. This felt inappropriate and unprofessional.
9. Air-Conditioning Issues With No Prompt Action
Our guests raised multiple complaints about the hall being warm. The centralised air-conditioning was not functioning properly, and despite repeated reminders, there was no timely action from the staff.
Two portable aircon units were placed in the hall, but they were far from sufficient for a full wedding banquet. Guests continued to feel uncomfortable throughout the event.
10. Appreciation for Our On-Day In-Charge, Jack
Despite the many shortcomings in preparation and communication, we want to acknowledge Jack. He was the only staff member who genuinely tried to help us throughout the day.
Although he had clearly not been briefed by the sales or planning team, he remained calm, responsive, and supportive. His effort stood out amidst the chaos, and we are grateful for his sincerity.
Overall Summary
Throughout the planning process, both Delvin and Steve made promises that were not delivered. On the actual day, poorly coordinated operations, lack of communication, and weak internal processes resulted in a wedding experience that was far from what we expected.
Most disappointingly, there was little to no initiative for proper service recovery despite the numerous issues raised.
For a once-in-a-lifetime event, the experience was deeply disappointing and below the standard we had hoped for.
