Novotel Clarke Quay

Hi Roxyz,

I am going to confirm my wedding dinner with NCQ, but after viewing a few forum in difference Website realized that bad things happened to your AD dinner. I hold back immediately. Can share your experince with me? Personally i am very particular with service and food, i intent to take 6 star hotel but i am too late to take action and all the hotel been booked, NCQ seems like the only few to have date for my AD with nice BallRoom, Pls help me with your precious experience!

My email: [email protected]
 


Hi Dear Mr Ben,

What do you feel when you saw the above thread posted by an ex-bride of NCQ saying that she would like to DIG A HOLE to hide inside due to the thing happened to her big day at your hotel?

Waitting for your reply!
 
Just had my banquet there. I've not asked around much but from what i see and hear so far, it's a positive experience. The chef was great- he turn up at the mid and end of dinner to ask me how's the food. Even brought me hot tea. The captain was accomodating/responsive to our requests.
So don't worry too much. If I've time (leaving for honeymoon soon) will post some feedback from the guests.

I'm glad to have my banquet at NCQ!
 
Hi Whiskey

Thanks for sharing ur comments ...cos was verli scared of the food n service cos mi also hving my dinner there in Oct ...thus do share ur feedback form guests if possible...

Thanks
 
Hi Whiskey,

Really glad to hear abt the good feedback.

Was quite worried especially about the food & service.

My dinner will be in 2 mths time..coming very soon so hopefully everything will turn out well.

Heard that they are changing the ballroom decor so is your decor the new one? Do share your feedback with us so that we will know what to look out for..thanks alot
 
Hi Whiskey,

I m really happy to hear about the +tive feedback. Same as Ahjoo77 & Daisydog, we r all worried about the service & food. Hope that to hear more after your honeymoon. Enjoy your self.
 
Hi BK,

how is yr wedding preparation? If i could remember, yr wedding shd be round the corner right?
kao_blush.gif


remember to tell us your experience after your wedding. Cheers.

Be a Happy bride
 
so far i've only hear good feedback. Food is good and i've guest who says will ask his son to hold banquet there. So no worries.

Just to share:
1. serve red wine after all are seated not during reception unless u're prepared to have a lot of them. Understand that this is norm.
2. ask for late check out from bridal suite. mine was 2pm (suppose to be 12).
3. i didn't keep carpark coupon. you may want to hold some for (important) relatives who come late.
4. the guest book provided by them is 'ugly' in my opinion. Mine was from bridal shop. You may want to source for your own.
5. wedding flavour is chocolate. i tot it's ok but wife thinks it's cheapo. prepare to pay more for others (unless they've raise their package $ for other gifts)
well... that's all i can think of for now. all the best to your wedding.
 
Hi June & all other NCQ brides

Just had my wedding banquet last wkend. The service was good. the food was great. I had no complain abt NCQ.

DaisyDog, I have seen the old and new ballroom deco. personally, I prefer the old one cos no flowers was used in the new one. Was quite disappointed when i went to view the new setup. so i requested them to use back the old one on my wedding day.

I'm now at the airport leaving for my HM... thumbs up for NCQ service! =)
 
hi whiskey and bk,
can you share something abt the sound system and projector...was there any screwed up in sound and projector??? pls share your feedback w us. cheers.
 
Hi Bk and Whiskey,

Thank you so much for sharing about your experiences. Do enjoy your honeymoon! :-)

I would also prefer to have flowers in the ballroom set up! isn't it weird for a wedding not to have flowers!!! I muz go and ask them about it and request for flowers!

By the way, can pls share with me your menu as i can't decide which set to take when you are free! [email protected]

Cheers and thanks a lot!
yahoo
 
Hi Folks,

I saw the new set up and I was looking out for broken cups and plates but didn't any so I was pretty sure they have improved over the months. I do prefer the new setup although there isn't any flowers and it should look nicer with the candles all lighted up.

No chance to try the sound system & projector. Any improvements?
 
Thanks BK for sharing your experience with us.
kao_happy.gif


Im very happy to hear the good experience with them.

Hi NT,

When is your AD?
 
My AD is Nov. I didn't manage to get the ballroom so mine will be held in the smaller function room instead. Anyone has any feedback on the smaller room?

Btw was there any changes to the Menu? We thought it was quite boring esp the first dish. Since they r looking at improving the outlook, perhaps they should improve the food too???
 
anyone here got any negative comments on the sound system...everything will be less good if that day, the sound + screen do not work properly....BK and Whisky...do you guys have anything to say for the above(SOUND + PROJECTOR)
cheers!
 
Hi girls, am new in tis forum. Hehe.
Heard alot of bad comment on Novotel in tis forum, make me quite scare. But til now i duno what really happen with ex novotel bridal over there.

Today i went to have a look at ballroom and bridal suite. I total fall in luv with the ballroom. There a wedding there tis evening, which we can peek at the ballroom b4 the bridal come down. I find their staff is very friendly and helpful. When i step in the ballroom there a guy who attend to us. I ask him abt the lighting and immdently another guy turn the light dim and show us. I find that their light and sound system have no problem leh.

Anyone can kindly send me comment and experience? Oh.. anyone get 2 nite stay at bridal suite? Now am quite scare, which i duno wat happen. My hubby really luv their ballroom and reception area and he be tinking of signing in with them soon. =( Thanks alot!
 
Hi all

There are no problem with their sound or projector. everything went on very well for me during the banquet. no pics to share at the moment... will be ready only in abt a mth's time...
 
To HappyTea & the Future Wedding Couples,

I just attend the WD over there not long ago... the comment i can gave is the FOOD and the SERVICES is REAL BAD. The food wise is ok ok only not much different from other hotel that i had attended before. BUT i only want to talk about their SERVICES, example like the server serve the food very slow while the table next to me already start eating. It not like our table not yet finsh the food it just that i found out the server rather chatting happly to each other then attend to us. When i raise up my hand looking for the server to top up my drink no one attend to me and it took 10min before someone notice me and get me a drink.

Again the SERVICES for the clearing of plates, they ( server ) serve us wet plates, never bother to change a new plates for every every courses sometime change sometime don't change and it make me wonder m i eating in a restaurant or a hotel?

Most of the server i notice is from china & india maybe they are students working P/T in BQT but the server attend to us the english is really cannot make it. Maybe next time you all can take a look into this matter and for the lighting wise is not bad and i can say its better then other hotels in singapore. But what is the point when you have a good lighting good BQT management but the servers cannot attend to us when we request a simple thing like a drink and it make me think again of holding a WD in NCQ....
 
actually, one of my friends have actually told me that for wedding banquet, can try to offer a carrot to the waiters. example, you may want to say that you are willing to give up to $300 for the tips. however, if the service is not up to expectations, less tips will be given. u may want to get the xiong dis and jie meis to monitor this.
 
Hi There,

Would like to know hows Jamie? Cos I intended to hold my banquet there but was rather turn off by her. She seems quite strict and doesn't throw in any perks.
sad.gif
sad to say she seems to follow by the book.
 
hi carrot,
Jamie is quite all right. there's another colleague of hers call Linda, also nice.
the package they offer is not bad, quite comprehensive, some are better than other hotels
 
hi m2u
sorry to hear your experience with their service. i hope they have improved as i heard from one of my friends who went there for a wedding last week that they are good. great ! finally everyone's saying their sound system is good now.

hi carrot
i agree with paperdebris. Jamie is quite nice and very helpful indeed! we liked her. my fiancee and i even joked with her that if we do sign up, we will also want her to sign a contract with us that she will be the one handling our wedding.
 
Hi all,

1 thing i like about NCQ is they offer free frow of beer on the WD package, n the cost of per table is quite cheap. It better then other hotel that i went to check with my husband cuz some of the hotel they don't offer free frow of beer on the WD package and there is cockage charge for your wines too but NCQ they don't. But NCQ their table is kind of small, if i'm not wrong is 5ft table. 10 person consider very pack if some of the table need 11 person or worst 12 then there is some problem already....

Anyone like to share with me what NCQ or the sales personal offer you on your WD package?
 
Hi all,
I just came back from honeymoon. Well, to update somemore feedback i got. Mainly, it was about the service. Heard that the waiter spill the fish gravy onto a guest's dress. Also they tend to 'drop' food on the table when serving food at the table. I'm not sure if these are isolated cases.

Jamie agree before that they'll send the dress for laundry service if such happen. On reflection, it's difficult to administer. Just pure suay?

As for serving staff, I work as banquet waiter at oriental hotel before. Also not much training and i remember i mess up the fish when serving. Does 5 star hotel garantee 1st class service?

Well, seems like service is one thing to consider at novetel, but i'm not sure what we can do about it.

I've no prob with the sound system.
 
i am glad to hear some good things abt NCQ. I do think they are improving with these feedbacks. lets hope many ppl will pour more feedbacks to us and we can do soem anlysis ourselves. As for me, I have paid my deposit so I can only pray hard that they improve and improve after each wedding.

Happy wedding @ NCQ
 
Hi all brides
i guess after the disaster that happened to me, the mgt is very very worried and now pay more attention to future weddings. Blessing in disguise for future brides
happy.gif



All I know now is I don't ever talk about my wedding anymore to my friends. Too embarassed to talk about it.


But i must agree, the package they offer is really very good, which is why we signed up with them.

Hi Whiskey
A waiter spilled something on my relative's clothes also during my wedding. But NO ONE came up to volunteer to dry clean it. Only thing is the waiter apologised and my relative decided not to pursue the matter. We only heard about it after the wedding and we felt so bad and embarassed nothing was done.

When my sister attended a wedding at Marriot, the waitress spilled something on someone and Marriot immediately gave the person a replacement shirt and sent it for dry cleaning and before the wedding was over, returned the shirt clean to him. Now,that's what I call service

Hi m2u
Wat u describe is very similiar to mine.... just that i heard more examples and feedback from my guests
 
Hi calla (roxyz)....

I totally agree with you as in when things happen like spilled wine or any drinks onto my friends or relatives they ( captain or manager ) don't bother to let the WD couple know. What if on my WD there is this kind of thing happen how?
I think we WD couple have the right to know what going on inside the ballroom.

I think i will be like you too embarassed to face my relatives or my friends cause @ the end of the dinner then i know this kind of thing happen on my WD. So chosing a right hotel is very important cause my WD is only once and there is no second time or so.

NCQ really have alot to improve like the SERVICES and the FOODS. Unless they can show us what they can do in the future if not even they can offer the best package to me, better then any other hotels in spore i think i also will not sign up with them. Maybe i don't mind paying abit more for the WD package in other hotel i don't want my WD to be ruin.

I got a few WD to attend @ NCQ so i will see are they getting better or worse before i sign up with them. If they are getting better i and my husband will sign up with them that for sure.
 
HI m2u

When is the next few weddings which u are attending at NCQ??

Do remt o share ur expereince with mi as my AD banquet is with them n its in end Oct

Thanks a lot
 
hi all..
I am helping my best friend source for a venue for her AD in 2007, want to recommend novotel to her cos we went to see it b4.. can anyone send me their packages or tell me the price range? And also, an email that we can send enquires too...thanks a lot!
 
Hi, Dear all ,

For the coordinators, is there a male coordinator? anyone his name or been serve by a good coord at NCQ? thanks
 
Hi all,

Actually, I just had my friend's wedding dinner at Novotel Clarke Quay. Last time I had my wedding at Hotel New Otani.

Food wise quite ok. I don't really like the cold dish. For the chicken (dunno if that is called the crispy chicken), seems rather salty. The salt was not evenly distributed and therefore some part of it really very salty.

For the service, I thought last time when it was still called "Hotel New Otani" is better. Reason why I said that is because they serve the dish very slowly. Have to wait for a longer time for the next dish. We had the dinner (first dish) late, but we never expect the last dish (dessert) was still not served after 11pm.

I left the dinner early before the dessert was served as it was rather late if I were to catch a MRT train and bus home. The waitress seems to be from China and may needs you to repeat to know what you really wanted.
 
Hi AhJo77 (ahjo77),

The next wedding dinner i will be attendiing will be mid of oct, nov & dec...

As for Shirley (shirley_htt) i totally agree with what you have mention.

Just wan to highlight to the future wedding couples, if you going to held your wedding in NCQ.

Upon signing with NCQ, let the co-ordinator know what you expect on your WD cause you dun wan your WD to be ruin on that day right. Give a few example like the FOOD & SERVCE i find that it is very important. Let talk about the food, from what i had attended the wedding in NCQ the food presentation are not nice and the taste so so only. It didnt really give me a feeling of 'WOW' it look so special in that course that i'm going to eat. When you attended your food tasting, if you have any feedback about the food ask them to look into the food tasting feedback form and follow. If you find that the food is too salty or too sweet ask them to change and make sure it is change on your WD. For my expereince i can see when they cook for the food tasting and on the Wedding day itself the food taste abit diff. Most important thing is ask them not to rush the foods cause when i attend my friend WD @ NCQ the food sometime seem so fast sometime seem so slow. So i duno who should i blame, the chef or the server that serve us?

Next, we move on to their service. Make sure on your WD there is enough of servers to serve each and every tables cause you pay them for the service. I guess you also dun wan to face there is not enough staff serving the foods.( Not enough SERVERS = Food serve to the tables is slow ( food may turn cold ) & standard of the SERVICE will dropped.

Overall i think they are still improving to become better ( HOPE SO ) and their deco and food presentation need to improve abit more. Deco too WHITE seem like attending funeral, first course presentation too simple not interesting @ all ( OPTIONAL ).

I have no intention to offend anyone but just some expereince that i had went thru so for the future wedding couples hope my little info to you can prepare yourself on your Wedding Day.
 
Hi M2u


Thanks for highlighting and post ur update after ur mid OCt wedding dinner as mine is end of Oct

cheers
 
Hi all..

i tink the hotel on the whole is fine...nice ballroom..but the lobby really wasn't very impressive..say maybe 2.5 stars? 3 stars? thou the website claimed otherwise..but then again..it's what u get for hou much money you are willing to pump in..

jamie is definitely not someone whom i would like to meet again..i tot she came across as condescending..a bit high-handed.. she's kept saying..for this amt of money..this is really what they can offer and stuff..like she isn't so keen if you are not interested..

i went to suntec and met the wedding coordinator, carl loo..think he's soo much better by comparison..at least he isn't as 'i-think-i'm-so-high-and-mighty'.. but then again..coz they dun haf the date we wanted and plus..novotel really offers a cheaper deal..
 
by the way, for those who are going to hold your wedding there or who have held your wedding there?

What is the minimum number of tables for the ballroom? Do they accept like 25 tables in the ballroom or will they only give you the function room?
happy.gif
 

hihi lushqueen,

When's your AD?
I tried neg wif Jamie for 28 or 27tables for a sat wedding but she doesn't give in.. sigh..
 
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