Dear would be Brides and Grooms,
I am writing this very painful sharing to warn you when planning your wedding as mine was truly a disaster. The first and most important step when planning your wedding is to choose your wedding venue wisely. I was unfortunately foolish enough to select “The Legends Fort Canning†and I advise you again… DO NOT TRUST YOUR VENUE COORDINATOR AND BANQUET STAFF TO FOLLOW YOUR INSTRUCTIONS.
Let me paint you a scenario of my “nightmare weddingâ€.
4pm – arrive at The Legends and things “appear†to be running smoothly. I was tipped off that things were not going smoothly when my own sister tells me that The Legends coordinator popped in and left. Apparently making a new sale is more improtant than after sale service as the Event Coordinator is busy with a meeting that appears to have lasted several hours. I attempt to call this missing wedding coordinator but she does NOT answer phone calls.
5.30pm - I passed my sister my seating list and she goes to ensure that the tables are in order. At which one of the banquet manager manages to mess up the arrangement of the tables.
6pm – my best friends arrive and I find out from them that the wedding favours are not even there.
7.15pm – my walk down the aisle to the solemnisation table to my wedding march only for the power to trip- music stops and lights go out.
7.50pm – second power trip. The only sound technician also serves as the electrician and dissapears. The sound is out, lights are out. Simply put the list goes on. In the meantime, the annoying banquet manager is attempting to settle things and as he does the pathetic service staff that speak little or no English stands around and do not serve, clear tables, and some even purposely ignore my guests who are frantically trying to get a drink, up to even an hour. Even the VIP tables are not getting proper service. My husband ends up as the impromptu sound man, my father a waiter and the atmosphere is so bad that immediately after eating, most of my guests leave at 9pm.
After the event, they come in a group to apologise but mainly present me with the FULL BILL. As if they deserve it for that pathetic wedding. They call what they did a ‘hiccup’.
I find out from my guests the following happened:
1. the late wedding favours was throw on the guests tables by the service staff carrying large clear bags. My guests thought they were mushroom.
2. two tables were placed right at the back.
3. the sound system was set up at 6pm onwards and a check includes blasting music through the lousy speakers.
4. Wine was served to guest who have allergic reaction even though they asked for orange juice. Those that wanted anything to drink had to ask and ask and ask and ask.. rule of thumb was to keep on asking until they remembered.
5. they did not apologize for technical difficulty.
If you want to have your wedding there…. These are just some things to look out for. There were many more things that went wrong. But I’m just too exhausted. I simply don’t understand. I pay a proper sum of 88 per head and still I get substandard service.
