Hi all,
We had our wedding at Conrad in Mar 14 and my coordinator is Eng Yan. The banquet dinner to venue to atmosphere has been excellent at Conrad!
Unfortunately, both myself and my husband has found Eng Yan's service to be the worst of all. It was through this forum that we heard of her great service and decided to engage her to be part of one of happiest events in our marriage.
Personally, we found her lack of initiative will sometime reply us sarcastically when we asked her on details e.g when to print the invites, is there any new designs for the invites, etc, etc. I am sure most of us are new to all this details and will like someone to provide some answers rather than for us to find out ourselves. Most of the time, we had to email her to check on the next event coming up. There were some instances that she got our appointment or details wrongly, she will never acknowledge her mistake and just proceed to talk about other stuff. We find that very unprofessional. There were also many last minutes changes from her and she follows exactly to the advertised package with no nego for extra perks.
Perhaps she has been in Conrad for a while and also being popular, we found her complacent and also gives bad attitude I.e like you want it, you take it, if not forget it.. Preparing for wedding can be extremely fun although stressful provided the wedding coordinator is great. We found that Conrad hotel is a great venue with much to shout about but Eng Yan has indirectly spoilt the event for us...