hi Joyce, i signed up with OH a few weeks before they had the wedding show with the 12% rebate. I remembered asking them whether they're gonna have a wedding show and whether they are going to have more perks. I was assured by the person in charge that they will not have any more wedding shows until end of the year. but still, within a few weeks, they had another wedding show. honestly, to prepare for the wedding show needs a lot of time.. so telling me that they did not know is hard to believe.
after i realised that the wedding show had the 12% rebate, i tried getting more additional perks too. but like you, they quoted the contract terms blah blah blah. when i asked to remove the wedding favour for another perk was rejected. when i wanted to change to solemnization date to be different from the actual dinner, they said they would charge me the standard rate that they quote other people, even though it was stated they are going to provide me a venue for my solemnization on the same day as dinner.
yes, to be honest, im upset. but when i think about it, it is fate lo. as long as the dinner goes well, we love the ballroom.. i think that's all that matters.
learn to accept it.. at least OH is a well-reputed hotel and the coordinators are nice. bonus point, food is good.
joyce, hope reading all these will make you feel better, coz you're not the only facing the "rejections" from OH. if u really feeling upset, maybe try talking to your coordinator face-to face.
enjoy the wedding preparations!
PS: dun worrie, im not from OH. im a DEC 09 btb.