hi all,
just wanna share my experience with novotel on my wedding which happened on 5 may 2012. When i sign up with novotel, it was different coordinator from the current one. the new coordinator took over ard Jan 2012.
1) the hotel required 2 meet-ups with us prior to the wedding - 1 is one month before wedding, the other 7 to 10 days before wedding. My husband and myself felt that we're the one always pushing the coordinator for meet-ups instead of her following up with us. benefit of the doubt, maybe we're too anxious on the wedding. but we felt that we shouldn't be the ones always pushing, yes?
2) about 7 days before the wedding, the hotel require us to sign a BEO (Banquet Event Order) form and credit card authorization form. however, when we sign the contract, it states that we only need to settle the entire bill upon check-out and not prior to wedding. so why the credit card form? It was never stated in the contract that we cannot bring home any unconsumed wine but in the BEO form, it's stated that all wines have to be consume on wedding day. my husband have to argue with the coordinator for them to give as an "out of goodwill" 6 bottles of wine to bring home.
here is the disaster in my wedding:
3) we didnt have sharks fin soup for our wedding and we opted for the fish maw soup. on the wedding, the soup was totally out of expectations. we were very disappointed with the amount of fish maw one can find. my family who went for the food tasting with us, could really tell the difference.
4) guests also complained that some of the dishes were served cold, e.g. fish and lotus rice.
5) Beer dispenser was down on my wedding day and it caused a halt to beer supply. my relative also have to request for 3-4 time before he gets his beer. is it because mine is free-flow beer so they are serving slower?
Lastly, i would like to commend on the banquet manager and his staff for their wonderful service. they accommodated to our requests as much as possible and made our wedding an eventful and memorable one.
My husband had sent an email to the coordinator and inform her of the dissatisfactions we had with the wedding. she called my husband up and tried to cover everything by saying "oh, but overall everything is okay, rite? so it's all fine now, rite?" seriously, i doubt if she's capable of holding a "manager" post or is it like the hotel wants to her look good in front of customers, hence, giving her this title.
This is my experience with novotel. hope it serves a reference to future brides here. I have another few bad experiences which cannot be mentioned here. if any of you all need the details, please email me -
[email protected]