Hi askabride,
I & hubby signed up with CTC for our honeymoon in Central Japan (7-days) in Nov last year. It was simply one of the best trips that we ever had !!!
The itinerary was good and well planned - 100% meals covered & 5-star hotels stay (except for the one at Mt. Fuji in which we stayed at a ryokan).
The local tour guide was friendly, helpful and very "hard-working". We were able to complete most of the rides at Universal Studio and Tokyo Disney Land by 3 pm, all thanks to him. He went around collecting fast-pass for our tour members while we were taking the rides. With the fast pass, we need not queue up like the rest of the people and we can just proceed with the other rides without much delay
Btw, one of my friends happened to sign up the ANA's Japan 7-days package during the same period of our visit. She complained to me that their local guide practically left them on their own at Universal Studio and Disney Land - they had to locate and queue up for every ride and therefore could only finish about 4 rides at the end of the day. Furthermore, they had to buy their own lunch at Disney Land which were mostly expensive. Also, going by ANA's itinerary, they only had about half day to spend at Universal Studio - they had to transit at Narita airport before flying to Osaka airport ... By then, it was already in the afternoon
On a separate note, we reached Universal Studio in the morning and we still had time to go to Osaka Castle(this is not in the itinerary) after finishing all the rides.
Btw, I fully agreed with you that CTC counter service is bad - We were frustrated with their counter service many times. However, do not let this bad experience deter you from signing up their Japan package tour. I believe you will enjoy the trip
Petals