There are many points but I would only list out the few impt points which dampened the whole event.
1) Cocktail Reception
In the final version of the contract, it was stated that we should have cocktail tables at the poolside. However, this did not materialised. It did not rain that day so I do not see why there was no arrangements made on this as stated in the contract. Result was my guests were all cramped up at the foyer area and many did not get to see our wedding album. This is very maddening as guests asked us why there was no photos for them to see.
2) Lighting up above Reception Table
The feedback to us was that the reception area was rather dark before the dinner commenced. Guests have difficulty signing on the guests' book due to poor lighting. There are spotlights located up above where the reception table was located. These were not turned on until minutes before the dinner commenced. Why were the lights not turned on in the first place?
3) Lack of Service Professionals
We brought in bottles of red wines. At the end of the dinner, only one fifth of the bottles were consumed. I was astounded by how much wine was left and thought my guests drank little. It was highlighted to me later that repeated requests from my guests were either ignored or forgotten by the service professionals (i.e waiters and waitresses). My hubby had asked for 2 glasses of beer. They came only on his third request. If this can happen to my VIP table, I can only imagine the frustrations of my wine-drinking guests. One of the service professionals ("SPs") confessed that the ratio was 1 SP to 4 tables. In simple arithmetics, this makes it 1 SP to 40 guests, summmation of about 8 SPs to estimated 330 guests. Is that enough?? Where is the rest of the people?
4) Cold Food
Food was reportedly served cold (i.e not so warm as it ought to be). I believe the food can be served warmer given a joyous occasion.
Given the above, I was quite disappointed at the way it turned out. Guests were quite put off and we had to explain to them. Is this what its supposed to be?