This is your 1st post. not sure you are Carlton Staff a not. Anyway i will report according to our experiences even if they are viewing this forum. Apart from small matters,
1. Food tasting was below expectation given their award winning reputation. Comparisons with recent food tasting at Grand Copthrone and M Hotel(not well known for food and services) where the chefs even came out to greet and introduce dishes (is a bonus). Overall the food itself is inferior compared to both Hotels mentioned, my family members agreed as well. Highlighted to them, hope they will improve.
2. Actual day, worm was found in broccoli and Banquet Manager did not informed us at all. Until next day, we rx text from our friend. BM shld at least inform us of this incident cos how to we know whether the rest of the broccoli condition and also we are paying for the banquet. Our guest is our top priority.
3. When asked for explanation, F&B Management replied sarcastically with numerous of spelling mistakes and using '' on Professional Service Provider and contaminated. Lack of sincerity and good service shown in both emails replied. Their investigation is non-conclusive where in actual fact, a worm was found in the vege. Totally pi**ed off by their attitude via emails.
4. Bridal room is old and small bath hub. Anyway is for one night so is still alright.
Anyway ball room is cosy and location is ideal. But given a choice, i will choice other hotel because of the poor services and food. this is just our opinion. You might not encounter all these since they are warned base on out incident but we are truly disappointed.
Good luck and happy wedding!