Hi Jane
Why she's so eager is becoz of her wanting to get the commission.. I think if i'm not wrong, I heard fr some sales coordinator at another BS who's not rewarded 'well-enough' by her boss, their commission earned is only a small % of the deposit u place with them. So not just FB, but many other BSs, they WANT ur deposit.. For all u may know, they cannot deliver what they promised unless written on the invoice. Well if they had promised the sky even though written on the invoice, some who are temp sales ppl, may not be the actual service coordinators. So the kind of service differs fr expectations..
I had initially signed up with another BS end 2003, but judging fr the kind of gowns & the really low-grade lace & embellishments, + the aunty services there, I used my deposit for indoor PS at the 1st BS. When I went to YC to check out their gowns etc, I told Fiona, my coordinator, tt I couldn't place any deposit or sign on the dotted line before I settled what I cld use my deposit at the 1st BS, both she & Yvonne says its of no worry. Just to get back to them when I'm done on my part.. If u think abt it, my situation with the 1st BS is not to their concern, but they really showed tt customer satisfaction is more impt then $$$
Recently, I've gone to collect my album, portrait, etc and was supposed to make some remaining payment for this aspect. But they said, no rush, can wait till final fitting or gown collection. Now tt's really great service! I think tt's how they have won so many of us over & even to tt extent of us highly recommending their services