Hey, hey,
i can imagine this Mdm Winnie as a:
- young adult in her 20 plus. From the way she commented, the words she used, the rudeness she has implied, this person is very, super, extremely immature. And, she might not look good, lack of self confidence, that explains why she is so "explosive and defensive against negative comments". Yes, she might be educated, but her behaviour show otherwise.
- a very unreasonable and auntie-like person. Those if you accidentally burst into them, they will start to stare and %$^&#^$%#&#*#&$^ at you. Bo tahan.
And after i read all comments that she posted,
- i pity her husband for marrying such person. Imagine her husband read the comments that she has made, i wonder if her husband will start to feel regret for marrying her. Low class.
- i pity the hotel to have such person in whatever their relationship is (be it customer or.. their "staff"). A good service provider should be able to receive any comments made to it, be it good or bad. There is no so-called "perfect", especially in the service line. There is always room for improvement. And only those with humble and open attitude, note at all comments made from the guest can make their way to build good reputation in the industry.
And, please if you are not good at Chinese or hanyu pinyin, please do not use it to show your weakness. See the pinyin that you made in your last post, duh.. duh.. failed le.