Hi girls,
Just wanna share my experience w Sheraton Towers (ST) since my wedding is just over on 2nd August. My hub fell in love w ST d 1st time we went there last dec & we signed up w Lynette shortly after the visit. The service provided by Lynette has been wonderful & prompt with her putting up with the many changes on our side. With only 8 months to prep our wedding, plus both my hub & I are hardly in Sin due to work, every month just passed with a blink of an eye!
When Lynette told us she was leaving in April & was handing our wedding to another coordinator, Danielle. We almost flipped! We are so worried that Danielle cannot be bothered with us as we are like 'passed-on goods' & she might not know what we wanted & d discussion we had so far. However, our anxieties were unnecessary. Danielle quickly followed up with us after Lynette broke the news on her departure to us & has done an even better coordination from then on.
5 days before my wedding, my total no. of tables has increased from the initial 20 tables to 22 tables! You cld imagine my stress at that point of time after all my relatives have finalized their attendance with my parents. I only booked the Grand Ballroom 1+2 that cld hold a max of 21 tables! I msg Danielle & she assured me everything wld be fine & she wld sort it out for me when she get bk to the office d nxt day. The next day, she quickly called me & told me she wld open up Ballroom 3 for me but all the table no. wld have to change. You can imagine how relieved I was to hear from her. She is definitely my saviour!
On the actual day, we are supposed to have our solemnization before our dinner at the waterfall pavilion & Danielle came up to me & asked why I did not select a song for the march in to the pavilion. I told her I din know I cld do so as it is outdoors & she immediately got my banquet manager in-charge Tommy to prepare a song for my march-in (happening in 10mins).
D banquet manager for my dinner reception, Tommy is another wonderful help! He is patient & professional to all our needs. My hub told me Tommy is always prompting him on the next course of action but never pushy. He also ensures the special meals requested are properly served to correct guests & also check on our well-being through-out the night. He is a GEM!
The food is awesome & everyone loves the PI PA DUCK, PAN FRIED COD FISH & d JAPANESE SYTLE FRIED NOODLES.
As it was a 15th, quite a few of my relatives had vegetarian meals. They also commented the food was great & they enjoyed it alot!
I probably have only 1 complaint which is their bridal suite. It is pretty old n nothing to look forward to! Perhaps cos' my hub & I travelled so often, we had a higher expectation of their suites. Instead, it was a letdown.
Overall, we would still give Sheraton a THUMBS UP for the wonderful experience we had!
(Unfortunately, Danielle has also left ST for better prospects as well after our wedding.)
For all that are asking about waiver of rental for their waterfall pavilion... I don't think they do any waiver cos' I also paid $500 for the usage for the waterfall pavilion.