Sheraton Towers Singapore Hotel

Discussion in 'Wedding Banquets' started by beetle, Sep 28, 2000.

  1. starryx

    starryx New Member

    Just to pen these notes for future couples to be more mindful.

    We had our Wedding Solemnisation recently @ Sheratons.

    1) Solemnisation area was doubled booked
    2) ‎Despite already shifting our solemnisation earlier to cater time to next couple, we were informed just 2 weeks before, to shift even earlier, as the next couple's JoP request so
    3) ‎on Actual day, despite us having brought forward our solemnisation, the other couple came to venue and rudely asked us to finish up quickly so they can start with decoration. And that was 40min ahead of time we agreed to vacate.
    4) ‎Did not see our solemnisation flashed at hotel lobby, but only catched 'private lunch' (to be confirmed as they mentioned it was flashed but for a short while)

    Very disappointed on how the whole matter was handled. Some compensations here and there, which we believe they can show more sincerity.

    P.s. we changed 3 sales manager. thankfully, other than some uncontrollable hiccups, believed they did try their best to help us.

  2. starryx

    starryx New Member

    Some compensating factors:-
    1) Li Bai's food was very good and guests were praising them.
    2) Serena our last sales manager who took over was patient and responsive. Banquet manager was friendly.

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