Hi,
Does anyone here is having Joanne as your coordinator? How's your experience with her?
So far, my experience with her is not very good. She's not responsive to emails, phone calls. Even if I managed to get her on her mobile phone, she always forgets what is discussed & forgets to deliever what she promised.
The most fustrating part is the things she promised to give to us before we signed the contract, are all not fulfilled. She even forgets she ever promised us on those items.
For example: I told her I need her to give me a call whenever there is any different dinner on different themes, so that I can go down personally, to view the real settings. But she never call, no matter how many times I followed up with her.
As for the wine part, she promised to give us free wine tasting during the food tasting session. But in the end, she actually charged us for the wine.
Joanne also promised to "close one eye" on the hard liquor part. I told her I'll try to bring duty-paid hard liquor, maybe around 2 duty-paid & 2 duty-free. The 2 duty-free is for backup, as we predict not much consumption on hard liquor, but it will be embarassed if we do not have enough to serve.
Joanne forgot what she promised & insisted that she will not serve the duty-free, even if we finish all out duty-paid hard liquor.
I understand there are some items were agreed, not offically stated on the contract, but I disagreed with her style of agreeing to all terms when trying to get couples to sign & revoking all agreements made later.
Anyway, does anyone here has any recommendation of other good coordinators? How can I go about changing coordinator? Who & where should I be submitting my request to?