Hi Simon,
I definitely don't think so because I had heard good reviews from frens & forummers on HIA so I don't think their is sooooo bad till they are so free to call me. I mean I wouldn't want a cheap package & not good service.
And I don't think Regent is very busy either. If you have read my post carefully, they are very fast in emailing back, BUT emailing the WRONG things! I mean busy is not an excuse of not knowing what the customer wants. If I wan the package prices, pls jolly well email me instead of pestering me to sign up for the wedding show!?? Right? Three wrong emails & you call that minor cockup? I don't think so....
And I think Regent prices are similar to HIA, HIA is a four-star hotel, is Regent 4-star or 5-star? And Hyatt had also slightly better service then Regent! At least they bother to call me back.
Have you done your wedding at Regent before? You happy with it? Are they proactive or do they have alot of hiccups? Thanks!