Hi Orchard Hotel BTB, here's my review after my wedding in late September.
My coordinator is Angie and had my wedding at Ballroom 1 and 2. Throughout the entire email correspondence, Angie is very prompt in replying emails and she will try to accomodate as many request as she can. She is very easy to work with so if you encounter any problem, just let her know and she will try to find a solution for you.
The high ceiling is my favourite and the decoration is not bad. Of cuz you cant compare to other hotels when we only paid almost half the price per table.
Food wise is ok, but tend to be more salty during my food tasting session. Overall, i received quite good feedback on the pork ribs with home made sauce. I also initiate to remove shark fin off the menu too. Angie will provide an alternative soup menu for replacement. She also took the effort to find out whether i could change to bird nest and the cost involved too.
I believe none of many brides wedding are smooth sailing, so on the actual day, the service wasn't top notch because the kitchen and the servers broke several plates and bowls which causes some loud noises. Not once but thrice. Not good but something that we cannot avoid.
One thing for sure is that i never regret choosing Orchard Hotel to hold my wedding lunch reception. Even though i wish i could have more choices while choosing my invitation card with T-dragon and better wedding flavours, the service rendered is excellent.
So if any bride to be is thinking whether to engage Orchard Hotel, you can just go ahead. =) Price is affordable and service is good. Good Luck!