hi ladies,
we had our wedding dinner at MM on 9 Nov, and we're really happy that the entire process went very smoothly and we had a very pleasant and positive experience with the hotel, and our guests enjoyed the event very much.
our coordinator was Christine, and part of the reason why hubby and i chose MM (apart from liking the food as we tried it at previous weddings we attended, and the generous perks offered) was because we were able to click with her from our first meeting.
for the past 1 year of the planning process, Christine has been nothing but friendly, enthusiastic and professional during our interactions. she guided us on timelines, advised us on steps to take if we were not able to meet the minimum number of tables required for the grand ballroom, provided value-added suggestions in relation to our feedback for the food tasting,and to top it off, she has been proactively contacting us throughout! we did not need to chase her for responses, and she would sometimes even respond to our emails late at night. and we also really appreciated the fact that she was consistently very accomodating to our requests leading up to the wedding (1 additional VIP lot, AV sound test and rehearsal a couple of weeks prior to the wedding, and a number of last minute changes that we made here and there).
apart from Christine, we also were very pleased with the excellent service of the other hotel staff. from the valet to the concierge, AV manager and banquet manager, they were all very helpful and competent, and we felt that we were in good hands. such competency is very much appreciated, especially since we only host such an event (hopefully) once in our lives and we don't always know what to do.
there were a couple of minor hiccups during the dinner but we were not aware of this till the next day, as there were some inexperienced waiters and waitresses. while we understand that most of them are temp/part-timers, we feel MM could look into investing more time/effort into training them. additionally another point we felt could have been improved was the limited and common selection of wedding favours. would have been nice if there had been more unique choices.
we wrote in to Christine to commend herself as well as her team for helping to make our wedding a memorable one, and also to provide her with the feedback above. hopefully it benefits future couples
anyway, we had a very enjoyable wedding with MM, and i hope other brides enjoy their journey as well!