coco_mybibi
New Member
hi there,
any nice coordinator from MM whom you can intro? can I have the contact too?
any nice coordinator from MM whom you can intro? can I have the contact too?
Mandarin Orchard Singapore
- Thread starter joyce
- Start date
hi wenshi,
yup..i can't remember how many..prob 2 machines?
it was free...so i thought that was a nice surprise..intially like you i was also concern about the pillars and screen but since i only show wedding highlights so my HB n i thought it was ok to choose the room..i think most of ur guests would prob be concern with the food quality and service of the staff than the decor around them...
hi coco mybibi,
you can contact my coordinator Henry Chiok @ 6737 4411 (email: [email protected]) or can look for anyone in the catering dept..
yup..i can't remember how many..prob 2 machines?
hi coco mybibi,
you can contact my coordinator Henry Chiok @ 6737 4411 (email: [email protected]) or can look for anyone in the catering dept..
Hi Joyce,
I feel the same with you. i do not want to bother my friends or relative to do it as i do want them to enjoy on that day so i might get my mc from my hotel wedding coordinator.if i did not rememeber wrongly i was told that the range was from $400 ba..
Although it a bit expensive but i believe it worth it because one a life time only. hehess..
I feel the same with you. i do not want to bother my friends or relative to do it as i do want them to enjoy on that day so i might get my mc from my hotel wedding coordinator.if i did not rememeber wrongly i was told that the range was from $400 ba..
Although it a bit expensive but i believe it worth it because one a life time only. hehess..
Hi wenshi,
Infact there is quite number of effect during the march in and i find it was very nice as i was attending one of my best friend wedding dinner which was held there too and there is basket of rose buds,dry ice effect,bubbles and we brought some party popper to make it more excting.
Infact there is quite number of effect during the march in and i find it was very nice as i was attending one of my best friend wedding dinner which was held there too and there is basket of rose buds,dry ice effect,bubbles and we brought some party popper to make it more excting.
Hi Tulipblue,
I jz signed with MM last week. My AD will be 15 Dec 06. I did ask abt the bubble machine, they said it was just bought by MM, so I think u maybe was the 1st couple to use lor. U r so lucky wor!
Hi loulou,
I signed up liao. Ya, Adeline is very friendly and nice lady to discuss with. At the beginning I was quite worry because she kept going "on leave" and really difficult to contact her. So I scare we will hv the same problem when my AD goes nearer, but she promised that she will contact us once my AD coming. so dun need to worry lor.
Hi Sharlyn,
Thank for sharing it wif me. I'm very happy to sign wif MM n confident that they will provide the best service n food for me now. Cheers!
I jz signed with MM last week. My AD will be 15 Dec 06. I did ask abt the bubble machine, they said it was just bought by MM, so I think u maybe was the 1st couple to use lor. U r so lucky wor!
Hi loulou,
I signed up liao. Ya, Adeline is very friendly and nice lady to discuss with. At the beginning I was quite worry because she kept going "on leave" and really difficult to contact her. So I scare we will hv the same problem when my AD goes nearer, but she promised that she will contact us once my AD coming. so dun need to worry lor.
Hi Sharlyn,
Thank for sharing it wif me. I'm very happy to sign wif MM n confident that they will provide the best service n food for me now. Cheers!
Hi all,
I m new to this thread. Am also looking at holding my wedding banquet at MM.
Is decor and ambience good at MM??
Hi Tulipblue,
You are so lucky to be the first to have the bubble effect. Btw, did any of yr guests complaint that the bubbles dirty the place. I've been to a wedding where they used bubbles too. But guests complain tt bubbles dirtied the plates. So in the end, no one appreciated it.
I m new to this thread. Am also looking at holding my wedding banquet at MM.
Is decor and ambience good at MM??
Hi Tulipblue,
You are so lucky to be the first to have the bubble effect. Btw, did any of yr guests complaint that the bubbles dirty the place. I've been to a wedding where they used bubbles too. But guests complain tt bubbles dirtied the plates. So in the end, no one appreciated it.
hi wenshi,
glad i can help in anyway i can..
Happy CNY to you too!
hi vyvy,
hmm..nope my guests did not complain..i think they were quite as surprise as me..
the decor is usually quite standard..i actually did a top up coz i find the flowers a bit too little so look kinda empty...but of coz depends on which ballroom u plan to take..Belvedere is bright and cosy and theres plenty of room to move ard if u are planning around 25 tables..have u gone down to MM and take a look?
glad i can help in anyway i can..
hi vyvy,
hmm..nope my guests did not complain..i think they were quite as surprise as me..
Hi,
Can someone email me the soft-copy package details for MM's weekend banquet? THanks!
email: [email protected]
Can someone email me the soft-copy package details for MM's weekend banquet? THanks!
email: [email protected]
Hi,
Can someone send me some pictures of the wedding banquet hotel?
I am very interested in this hotel.
[email protected]
Thanks
Can someone send me some pictures of the wedding banquet hotel?
I am very interested in this hotel.
[email protected]
Thanks
absolut250
New Member
Dear All,
I am posting to ensure members to take note and reference on what has happened to my wedding. Below is my complain letter to the management after they sent a sarcastic guest relation manager to settled the issue.
Dear Sir / Madam,
I am writing to express my absolute dissatisfaction on the service standard of your hotel. The incident has not only dampened the mood and atmosphere on my wedding day, it too has also damage the Mandarin’s as well as Singapore’s brand experience. This incident has projected Mandarin as a sale oriented, poorly managed as well as operated by a team of ill mannered staff.
On the 17th of Feb 2006, I held my life’s most significant event, “My Wedding†and with me are relatives and friends from all over Asia from Australia, China, Thailand, Malaysia and Japan and Indonesia, hence I have task this all in the hand of the Meritus Mandarin which turn out to be a terrible decision.
From the very beginning, there was no partition between the reception area and the tables hence with the lack waiter and waitress, many guest walks around the hall and even processed to their own seat without any beverages being severed to them.
Then the first march in, I have attended numerous weddings in my life but mine has to be special as the lights not dimmed at all, does Meritus Mandarin have experience holding banquet at all? I am pretty sure it’s not some technical problem as they did a good job dimming the lights when the first dish was served. The lights was also not dimmed during my second walk in, the highlight of the night is the couple getting married or the first dish?
During the dinner I can’t fail to notices the empty unfilled glasses in front of my guest (This was also capture on camera during my photo taking) I am very sure I have enough spirits of all kind to satisfy my guest requests but what is holding the waiters and waitress back? That I even need to bring home 6 cases of red and white wines as well as 8 bottles of cognacs. Isn’t it true if the waiters have been more proactive, I may even have to purchase alcohols from the hotels which equals to more revenue to the hotel. I have even received complains from my guest that the waiters has even requested them to hold up their wine glass for them to fill them up and a half emptied table my guest has to request 3 times for the waiter to bring them the adequate bowls for the dessert despite that their request not been fulfill until the wedding coordinator Lisa was called in and even help to distribute the dessert (big thank you to Lisa from the banquet coordinator).
On top of this all, if I can forgive and forget what has happen on top, I cannot tolerate what I am going to write next. At 1130pm, I was up in my wedding suite with some of my close friends and relative where I received a call saying I have too much guest in the room and it’s disturbing the other guest. If the hotel has experiences holding wedding banquet, isn’t I a norm to have some of the guest up to the suite after the dinner and at 1130pm therefore most of them left immediately well I would consider mine early as compared to my friends weddings, finally what really pissed me off is the hotel even has the duty manager as well as the security up to escort the few of my guest left behind down. I am not stating that it’s my wedding day I can do what ever I want but I believe you would agree that we will expect all wedding suite to be a little noisy and if the hotel have properly plan that in advance to have the helpers room next door instead of 2 floors down, hence I do not blame the guest next door that complain but I do consider the hotel staff as ill mannered as well as unprofessional, as they could 1) provide the complain guest to change room even to a upgraded room or 2) provide us an other private function room to continue our merry making that will not disturb any others. Sadly the hotel chooses the easy way out that is to get very rude staff to throw my guest out. As the management of the hotel I believe you understand the damage this incident has done as these people are not only my friends and relatives but also your guest from all over Asia.
Finally, to make the matter worst, I received a call from a sarcastic guest relation manager who does not understand the whole situation as well as what has happened during the dinner and tries to spend the first 20 minutes trying to make me admit that my guest are really noisy and I cant blame the other guest which in actual fact I did not as I mentioned earlier. I only say the hotel could have handled the situation better. To further worsen the conversation, your guest relation manager replies that “I been wait for you to say that†in her own words when she can’t find an solution out of this situation and has requested how the hotel can make up to me, so I said “give me a room when I am back to Singaporeâ€. What is the meaning of “I been wait for you to say thatâ€, what sort of guest relation people you have? It fact I may not even want the room as I am afraid the hotel may once again throw out my guest again.
The experience we had at the Meritus Mandarin is totally out from your brand promise and this too has damage the impression that STB has been trying to build and promote so much to our neighboring cities. I hope you could get someone professional next time you try to peace your guest.
I am posting to ensure members to take note and reference on what has happened to my wedding. Below is my complain letter to the management after they sent a sarcastic guest relation manager to settled the issue.
Dear Sir / Madam,
I am writing to express my absolute dissatisfaction on the service standard of your hotel. The incident has not only dampened the mood and atmosphere on my wedding day, it too has also damage the Mandarin’s as well as Singapore’s brand experience. This incident has projected Mandarin as a sale oriented, poorly managed as well as operated by a team of ill mannered staff.
On the 17th of Feb 2006, I held my life’s most significant event, “My Wedding†and with me are relatives and friends from all over Asia from Australia, China, Thailand, Malaysia and Japan and Indonesia, hence I have task this all in the hand of the Meritus Mandarin which turn out to be a terrible decision.
From the very beginning, there was no partition between the reception area and the tables hence with the lack waiter and waitress, many guest walks around the hall and even processed to their own seat without any beverages being severed to them.
Then the first march in, I have attended numerous weddings in my life but mine has to be special as the lights not dimmed at all, does Meritus Mandarin have experience holding banquet at all? I am pretty sure it’s not some technical problem as they did a good job dimming the lights when the first dish was served. The lights was also not dimmed during my second walk in, the highlight of the night is the couple getting married or the first dish?
During the dinner I can’t fail to notices the empty unfilled glasses in front of my guest (This was also capture on camera during my photo taking) I am very sure I have enough spirits of all kind to satisfy my guest requests but what is holding the waiters and waitress back? That I even need to bring home 6 cases of red and white wines as well as 8 bottles of cognacs. Isn’t it true if the waiters have been more proactive, I may even have to purchase alcohols from the hotels which equals to more revenue to the hotel. I have even received complains from my guest that the waiters has even requested them to hold up their wine glass for them to fill them up and a half emptied table my guest has to request 3 times for the waiter to bring them the adequate bowls for the dessert despite that their request not been fulfill until the wedding coordinator Lisa was called in and even help to distribute the dessert (big thank you to Lisa from the banquet coordinator).
On top of this all, if I can forgive and forget what has happen on top, I cannot tolerate what I am going to write next. At 1130pm, I was up in my wedding suite with some of my close friends and relative where I received a call saying I have too much guest in the room and it’s disturbing the other guest. If the hotel has experiences holding wedding banquet, isn’t I a norm to have some of the guest up to the suite after the dinner and at 1130pm therefore most of them left immediately well I would consider mine early as compared to my friends weddings, finally what really pissed me off is the hotel even has the duty manager as well as the security up to escort the few of my guest left behind down. I am not stating that it’s my wedding day I can do what ever I want but I believe you would agree that we will expect all wedding suite to be a little noisy and if the hotel have properly plan that in advance to have the helpers room next door instead of 2 floors down, hence I do not blame the guest next door that complain but I do consider the hotel staff as ill mannered as well as unprofessional, as they could 1) provide the complain guest to change room even to a upgraded room or 2) provide us an other private function room to continue our merry making that will not disturb any others. Sadly the hotel chooses the easy way out that is to get very rude staff to throw my guest out. As the management of the hotel I believe you understand the damage this incident has done as these people are not only my friends and relatives but also your guest from all over Asia.
Finally, to make the matter worst, I received a call from a sarcastic guest relation manager who does not understand the whole situation as well as what has happened during the dinner and tries to spend the first 20 minutes trying to make me admit that my guest are really noisy and I cant blame the other guest which in actual fact I did not as I mentioned earlier. I only say the hotel could have handled the situation better. To further worsen the conversation, your guest relation manager replies that “I been wait for you to say that†in her own words when she can’t find an solution out of this situation and has requested how the hotel can make up to me, so I said “give me a room when I am back to Singaporeâ€. What is the meaning of “I been wait for you to say thatâ€, what sort of guest relation people you have? It fact I may not even want the room as I am afraid the hotel may once again throw out my guest again.
The experience we had at the Meritus Mandarin is totally out from your brand promise and this too has damage the impression that STB has been trying to build and promote so much to our neighboring cities. I hope you could get someone professional next time you try to peace your guest.
littlepanda
New Member
oh dear....that sounds terrible....
i had mine there as well, just last year, and i had a wonderful experience....in fact, i chose mandarin coz there were wonderful reports from lots of brides who had their wedding there...
Did you get any of your close friends to help out with all these little nitty gritty details? coz i had my other friends to co-ordinate with the music for the first and second march in, and the dimming of the lights etc...
with regards to the drinks..im not sure what happened there....but my only complaint from the guests were that there was a long delay between the dishes...but with 4 weddings going on at the same time, i can understand
but i can understnad your frustrations....maybe you can ask to talk to someone else and hope you have a reply soon.
i had mine there as well, just last year, and i had a wonderful experience....in fact, i chose mandarin coz there were wonderful reports from lots of brides who had their wedding there...
Did you get any of your close friends to help out with all these little nitty gritty details? coz i had my other friends to co-ordinate with the music for the first and second march in, and the dimming of the lights etc...
with regards to the drinks..im not sure what happened there....but my only complaint from the guests were that there was a long delay between the dishes...but with 4 weddings going on at the same time, i can understand
but i can understnad your frustrations....maybe you can ask to talk to someone else and hope you have a reply soon.
Hi all,
I'm considering Meritus Mandarin for my wedding banquet in 2007. Went to view the reception hall and ACT I. Personally, I would prefer the reception hall. Anyone used that venue before? Any pics to share?
my email: [email protected]
THANKS!
I'm considering Meritus Mandarin for my wedding banquet in 2007. Went to view the reception hall and ACT I. Personally, I would prefer the reception hall. Anyone used that venue before? Any pics to share?
my email: [email protected]
THANKS!
darren__eve
New Member
May I know where is the reception hall that u are referring to?
I have just confirmed mine. Act 1
I have just confirmed mine. Act 1
Hi all,
For those who r keen in MM but have not booked, u can check out the CtiiBank promo with them, think they giving away 1 free table with 20 booked.
Check this out: http://www.citibank.com.sg/portal/citiwm_home_center.jsp?productID=ReadyCredit&path=/sggcb/english//promo/det/rc_mar06.htm&frameset=centerFrameset&frameval1=wowWorkID&framevar1=workID
For those who r keen in MM but have not booked, u can check out the CtiiBank promo with them, think they giving away 1 free table with 20 booked.
Check this out: http://www.citibank.com.sg/portal/citiwm_home_center.jsp?productID=ReadyCredit&path=/sggcb/english//promo/det/rc_mar06.htm&frameset=centerFrameset&frameval1=wowWorkID&framevar1=workID
hihi, any brides-to-be still out there? this thread is so quiet..
We just been to MM and met up w Adeline, she is a nice one, quite flexible.
We are looking at their Mandarin Court for tables of ard 42 tables. Anyone hold their wedding there before? can advise if the pillars are a problem?
We just been to MM and met up w Adeline, she is a nice one, quite flexible.
We are looking at their Mandarin Court for tables of ard 42 tables. Anyone hold their wedding there before? can advise if the pillars are a problem?
Hi HappyTea,
Yes! I will be having my banquet there in Oct this year, at Mandarin Court. I did went to one of the banquet that they have set up and there really wasn't any obstruction by the pillars. Can't remember was how many tables then there might be obstruction but they will do "live" AV coverage in that case.
Yes! I will be having my banquet there in Oct this year, at Mandarin Court. I did went to one of the banquet that they have set up and there really wasn't any obstruction by the pillars. Can't remember was how many tables then there might be obstruction but they will do "live" AV coverage in that case.
Tots, the hotel is a bit old hor?
i hv never been to wedding dinner there. that day we went up, there isnt any wedding, so i cannot really visualise how it will look with the partitions open. ask you, the full panel of glass at the entrance, does it mean that ppl stand outside can also see the stage? and the reception area will be together w the tables? My coordinator did said can put up partition la but i dunno how it will look.
most probably this sat will go down for a look, there is a wedding going on.
i am also considering another hotel but hope we can finalised soon cos our AD will be DEC06! no time liao!
i hv never been to wedding dinner there. that day we went up, there isnt any wedding, so i cannot really visualise how it will look with the partitions open. ask you, the full panel of glass at the entrance, does it mean that ppl stand outside can also see the stage? and the reception area will be together w the tables? My coordinator did said can put up partition la but i dunno how it will look.
most probably this sat will go down for a look, there is a wedding going on.
i am also considering another hotel but hope we can finalised soon cos our AD will be DEC06! no time liao!
tulipblue,
i notice u had your banquet @ the Belvedere...i just went to meritus yst to have a look @ their rooms (my will most probably be the Belvedere room)... i notice that Belvedere is odd shape as the entrance in not in the center of the room... can you share with me on your march-in... my concern is the short march-in as i'm going to have a long train..
another concern is the pillars... how you pls share on that oso??
thanks.
i notice u had your banquet @ the Belvedere...i just went to meritus yst to have a look @ their rooms (my will most probably be the Belvedere room)... i notice that Belvedere is odd shape as the entrance in not in the center of the room... can you share with me on your march-in... my concern is the short march-in as i'm going to have a long train..
another concern is the pillars... how you pls share on that oso??
thanks.
hiya!
sorry din come to this thread for quite some time..
hi choo,
sorry that i missed ur post..actually we did an upgrade of the decor..i chose another theme..tealights
perhaps u might want to check with meritus florist - jm wedding
hi crescent,
yupz..i had my AD @ Belvedere...actually the march in we had to do a slight detour to the right before the aisle ends in the centre...haha my frens say we walked too fast liao..perhap we were quite gan cheong so din really savour the moment of march in
dun worry the march in is not that short..u and ur HB just had to walk slower...i think the design is to give a surprise to ur guests coz its not a straight line across the room...
actually we too had our concern for the pillars...so wat we did was that family members and relatives we put them nearer to the screen..unfortunately they put the screen in a rather odd position so there were some people who were blocked...that cant be helped i'm afraid...
sorry din come to this thread for quite some time..
hi choo,
sorry that i missed ur post..actually we did an upgrade of the decor..i chose another theme..tealights
hi crescent,
yupz..i had my AD @ Belvedere...actually the march in we had to do a slight detour to the right before the aisle ends in the centre...haha my frens say we walked too fast liao..perhap we were quite gan cheong so din really savour the moment of march in
actually we too had our concern for the pillars...so wat we did was that family members and relatives we put them nearer to the screen..unfortunately they put the screen in a rather odd position so there were some people who were blocked...that cant be helped i'm afraid...
hi tulipblue,
hmm.. i c... ys i jus went to le meridien... the package my coordinbator throws in for me is as comprehensive as what meritus offer... more over meridien's ballroom does not have pillars... and the march-in is on red carpet and is in the cernter of the whole ballroom.... however, meridien requires a min of 30 tables...
hmm.. i c... ys i jus went to le meridien... the package my coordinbator throws in for me is as comprehensive as what meritus offer... more over meridien's ballroom does not have pillars... and the march-in is on red carpet and is in the cernter of the whole ballroom.... however, meridien requires a min of 30 tables...
crecent,
oic..think for Meritus the min for Belvedere is 25 tables which was a comfortable no for me and HB..besides that we love the room despite the pillars and also the perks were rather attractive..haha..din want to go to too many places and give myself a headache..
whens ur AD?
hi zhuzhu,
nope my AD was on a Sat
oic..think for Meritus the min for Belvedere is 25 tables which was a comfortable no for me and HB..besides that we love the room despite the pillars and also the perks were rather attractive..haha..din want to go to too many places and give myself a headache..
hi zhuzhu,
nope my AD was on a Sat
I had my wedding at the belvedere and it was just such a wonderful experience. The staff and coordinator was just excellent!!
Just like what tulipblue said, although it had 4 pillars, we just loved the room and the perks are really attractive. All my guests commented that the food was excellent.
Just like what tulipblue said, although it had 4 pillars, we just loved the room and the perks are really attractive. All my guests commented that the food was excellent.
hi crescent,
any other places u are considering too?
holly,
glad to see u had a good time too! i realy enjoyed myself on my AD..food was good and in large portions and service was excellent..no regrets for me
haha me and FH also feel in love with Belvedere coz it has such a cosy feel to it..
any other places u are considering too?
holly,
glad to see u had a good time too! i realy enjoyed myself on my AD..food was good and in large portions and service was excellent..no regrets for me
