Hi all, finally consolidated a list of feedback from ourselves, our families & our guests for our wedding in Panorama on 14th June...so here goes...
1. Aircon was rather weak, especially for the area near to the stage, inclusive of the VIP tables.
2. Food quality wasn't as fantastic as trial session and guests commented that it is below average. My hubby had given feedback on the spot to Raymond (our banquet mgr) about the bland & lumpy shark's fin. As it's one of the dishes which we had taken in the ballroom ourselves, its standard is really appalling especially when it's such a great difference to the food trial.
3. Dessert (Traditional Yam) was probably the best dish of the entire banquet.
4. My vegetarian guests said that only the fried rice taste good.
5. Hubby's Muslim friend liked his food.
6. Servers were not very prompt & even took longer time than expected in refilling drinks. Glasses were removed from table, even before banquet ends.
7. Waiters seemed to be in a hurry to remove the main dishes from the tables. Some seemed to have problems understanding English as when my guests told them not to remove due to unfinished food, they still removed it though some guests are still eating.
8. There was a technical hiccup I heard that happened when we went to our Suite for a change of gown. That the projector had showed the soccer match between Saudi & Singapore.
9. It didn't look nice when stewards for VIP tables didn't serve our portions altogether. Like serving 3 portions first, pause in between, another 4 portions served, pause, then remainder were served.
10. Raymond was great & patient, dishing out sound advice & pre-empting us on when-to-do-what. I was also given ample time to change into my gowns & take a breather in the Suite.
We were rather disappointed as we had chosen Hilton based on past comments on good food quality & service. We had aimed to have guests remember that they have attended our wedding which served great food but sad to say, that was not meant to be. *sigh*
Hope Hilton Singapore can improve on the areas highlighted above and work on providing better service to future couples.
Anyway, the above is an exact copy & paste from my email to June last night...
Other stuff would be sound system not bad, my singing for my 1st march-in on their wireless mic was OK, at least the sound output was clear throughout.