Hi, Just have an unpleasant start with new manager William Chan. We met and asked him to make a priority booking last Fri. He said it is confirmed verbally. If anyone else wants to book, he will call us to get our approval first. So during the weekend, we engaged a sensei to look at the date, its ok and we informed our parents. On Sun, we emailed to double confirm our priority booking. On Mon, he called to say its booked by another party. He did not apologise and said that his colleague may have keyed into the system on Thur -- before he met us on Fri!
I reasoned with him that he should have gotten an updated copy of schedule on the actual day.
Conclusion is he did not booked for us on Fri, resulting in a 3 day delay before we were informed. I have asked him to contact the other party (a corporate) whether they can choose another date. More than a day has passed and he did not call to apologise or follow up.
Right now, I am waiting to see how he will handle this. If he apologises sincerely for overlooking and try to assist us, I am okie with it. However, he does not seem sincere and insisted that its not possible to be "updated" daily. This is quite ridiculous as Hotel is a service industry. I hope he will try his best to remedy this instead of running away.
Will keep everyone posted of his next action.