Hi gals,
I just had my wedding at GH last month. And I thought I would share a few observations with you future brides.
Food/Decor
Excellent. Nothing to fault
Service
This is where it gets a little disappointing. I am not sure if its because my wedding day is popular and their ballrooms were all fully booked but they did disappoint me a bit there.
First, I had the solemnisation at the Garden ard 5:30pm and they only got around to setting up the area at 4:45pm...my JP and some guests already arrived when they are still in the middle of it!
Imagine people settling down, and the staff still arranging flowers and chairs..etc
Then, they lost the white wine which we bought and passed to concierge a day earlier. They eventually found it but it again indicate not enough attention paid to us.
Our march in music was a little screwed up, took a while to start (and the effect was lost) despite an earlier rehearsal.
I guess you could say I am a little picky as I received excellent feedback from my guests afterwards and nobody felt anything went wrong. But as the bride, I felt the little hiccups could have been avoided.
As a five star hotel who boasts of excellent service and charges high enough for it, I do expect higher standards.
So my final advice is, make sure you assign someone capable, organised, a little "bossy" even to keep the Hyatt crew on their toes that day. And always check in advance so you don't get caught by last minute surprises.
Good luck all and let me know if you have any questions