Hi all, i just had my wedding at Grand Hyatt. Like to share my experience with all of you here.
Had several events on the wedding day at the hotel. Started with an early check-in to the suite to prepare for my solemnisation ceremony at 12.30pm. In the morning, my hb received a SMS asking us to call the guest services officer to inform them on our way there. Was wondering why. Turned out the officer was waiting for us at the front entrance of the hotel. We alighted from the bridal car, was welcomed and brought to our suite. No worries about checking in, parking of the car, luggage etc.
Had about 1.5h to change into another gown & re-do my hair & touch up on makeup by the MUA. Then we went down to the function room & everything was set up. The banquet captain, the sound technician & some members of the staff were present to see to everything. The music was ready, the flowers, table & chairs were set up. Drinks were passed around to my guests. My dad walked me in & gave me away to my hb who was waiting at the table with our solemniser & witnesses. After the ceremony, I went to change into my tea dress & had my tea ceremony at the same room. The staff was still around to help out, together with our helpers.
After that, we proceeded to lunch at mezza9. Had ordered lunch prior to the day. Once my guests & us sat at our pre-arranged tables, the food was immediately served & orders were not mixed up. Water glasses were frequently topped out. Food was well presented & portions were sufficient. The server was attentive & prompt in his service. He then helped to cut & distribute our wedding cake to our guests. Even suggested a DBS card during billing, which was in our suite. Hence he followed us up to retrieve the card & returned to the suite for us to sign the bill.
Had our banquet dinner in the same evening. The captain was very thorough in his briefing with my hb, even came up to my suite to clarify some areas with me (hb wasn't sure of certain details).
Surprisingly there were 2 other weddings on the same day, which we didn't know nor ask about. There wasn't any confusion nor was the service compromised. The private foyer we had to receive our guests was very useful. During the food tasting, my only concern was the size of the fish was too small. We're very pleased that on the AD, food was fresh & tasty & all portions were generous. My relatives called my mom up to thank her & commented on the excellent food. My friends & colleagues also had praises for the banquet.
As we couldn't partake in the food during the banquet, a server came up to deliver the food & our wedding cake after the event, which we didn't request for. Good initiative on their part. Stayed in on the 3rd day & ordered room service. The person taking the orders on the phone was very meticulous. The food was great too. We also had access to the Club Lounge on the top floor, which served complimentary breakfast, canapes & cocktails.
The bridal suite was spacious & everybody who were with us in the suite had a comfortable rest in between our events. Every time my hb & I called for something on the phone, we were greeted warmly by our names & our requests were carried out promptly.
I told my hb that even such a fussy person like me who likes to see to details is 100% happy with Grand Hyatt, it must be an excellent place to hold our wedding. I'm glad we've gone with this hotel & would highly recommend anyone who is considering Grand Hyatt. I'm 100% pleased with this excellent hotel!
