Hi Pebs,
Thank you for your suggestion. We've actually tested out the option (behind the scene). However, as all the folders are not expanded, the user would need to click on each individual topics to see the new messages in each folder. If a user is interested in 3 topics, the user would need to click on 3 different individual folder to see the new messages after each time 12/24/72 hours option is clicked. We felt that this option maybe less convenient and requires a lot more 'clicks' by the user.
We are currently working on other solutions to reduce the length of the 12/24/72 hours page.
We may be introducing the last 3 hours result page. That way, a regular user can choose to use last 12 hours result page first. After which, the user can use the last 3 hours result page and the length should be greatly reduced.
Regards,
Chin Leng.