All the more, Raffles is a reputable hotel, they shouldn't be doing this right? Oh well..
Jacqueline:
The blackout thing was probably a one-off case. Usually new hotels or hotels that have just undergone reno will get teething problems. Maybe check with Carlton and see if they've got emergency backup plans should it happens.
Saw this on another forum:-
Fri, May 29, 2009
AsiaOne
Hotel 'rules' made her wedding a potential nightmare
If you want to have your wedding dinner at our hotel, you have to promise not to wear your wedding gown or evening gown, and you cannot greet your guests at the hotel lobby either.
These were the 'rules' laid down by a Singapore hotel for a bride who's wedding was to have taken place there this weekend.
According to the mother of the bride, Mrs Liang, 50, the family was informed of these 'rules' only four days before.
Mrs Liang said that her daughter, a 28-year-old Singaporean engineer, decided to marry her long-time boyfriend, who was from Sabah, Malaysia.
As the couple planned to hold a larger-scaled wedding dinner in Sabah, they decided on booking only five tables for their Singaporean wedding dinner, inviting only their family and a few close friends.
"In early March this year, we decided on this hotel in downtown Singapore. We found the hotel's prices to be very reasonable, offered good food and was at a good location." Mrs Liang told Chinese evening daily Lianhe Wanbao.
According to Mrs Liang, a $500 deposit was also made.
However, as the big day approached, no one from the hotel contacted Mrs Liang. It was when Mrs Liang called the hotel yesterday did she learn of the 'rules'; the wedding dinner was to be held on Sunday, a mere four days later.
"The hotel staff told me that there was another couple getting married on that day, and they had booked 40 tables. As we've only booked five tables with them, the hotel said that my daughter was not allowed to wear her wedding gown or even an evening gown to the event." Mrs Liang told Wanbao.
The mother of the bride also told Wanbao that the couple was banned from receiving their guests at the hotel's lobby, and were confined to the VIP room while awaiting for their guests to arrive.
"I really don't understand. Does this mean that we're being sidelined because we've only booked five tables?
"The hotel even stopped by daughter from wearing a wedding gown. Do they expect her to get married wearing jeans and a t-shirt then?"
In its reply to Lianhe Wanbao, a spokesman from the hotel confirmed that it received a complaint from Mrs Liang. However, the spokesman added that the terms and conditions regarding the wedding dinner were described to Ms Liang (the bride) when she booked the dinner earlier this year.
"As we have another couple hosting their wedding dinner at the hotel that night, we have to respect the wishes of that couple as well. Ms Liang was informed of the circumstances when she made the booking, and agreed to the terms before she paid a deposit.", the spokesman told Wanbao.
Responding to Mrs Liang's complaint, the hotel said that it was a miscommunication that resulted in the disagreement and that it has already returned the deposit.
An industry expert that Lianhe Wanbao spoke to said that in cases like these, couples with larger bookings will have priority.
"As the other couple might have made a 40-table booking earlier, and also requested that there be only one couple at the lobby, the hotel would have to accommodate those requests. In cases like these, couples with smaller bookings will be asked to co-operate.
However, the expert said that other couples affected by such circumstances would be informed in advance, and that the hotels would also try to make alternate arrangements so that both events will meet the couples' expectations.
For Mrs Liang, however, the terms laid down by the hotel were far from satisfactory.
"When the hotel informed me of these terms, I requested for a refund of my deposit on the spot. I managed to make a booking with another hotel, and the other hotel never made such unreasonable requests."
This is even worse, wonder which hotel that is..