Went to AllBest and was served by con man TEO. He sounds very experience. He will not say everything yes to you. But he will know what to tell you yes in order to seal the deal.
Spent my time at the shop at IMM for more than 1 hour. Just to ensure that he knows what my concerns were as i am only changing my old air-con unit. Told him about my partition wall that is concealing the pipe. Asked him whether they will patch it back. He told me, "Of course will... dun worry sure will patch up, but dun expect to be nice like the ID work..." i told him not a problem.
After installation, the partition board was not patched up. called the head office and look for RICK. intially he sounded sincere. came down my house to see how to work things out. and besides that, aircon pipe is leaking. they insisted that is because i used back my pipes. i challenged them to open up the casing. true enough, it was a installation problem which they did not check throughly. Rectified the problem, few days later, another pipe leak. Same thing, they came back and said the same thing again, saying that i use old pipe. I told them i am sure is that installation problem again. once again challenged them to open the concealed box. true enough, the other pipe came off. it came off while they were rectifying their previous cock up. after that, it started to leak again. I am sure is the same problem again because the technician had problem fixing the pipes. he seem unsure how to fix it.
This time round, i called for that RICK again. He will never answer our call. the recept is told to tell us that he is on the line. called for a week, finally got him cause i lied to the recept that RICK just called me and ask me to call him back. THis time round he turn nasty. told me is my fault for not ensuring the installation was done properly. i was like hello?! and said that the salesman TEO denied promising me that they will fix back the partition wall.... i put down the phone and called the salesman. Straight away he told me, "huh? how come they never fix the partition, i never tell RICK i never promise you... and it went on and on.....
Anyway cut the story short, I have went to CASE already. I will fight to the end. I have seen many errant retailers, but did not pursue. But RICK challenged me to report to CASE. So i am pursuing to the end. Am prepared to even go to small claims tribunal court. now waiting for their reply to CASE. Am checking with my lawyer friends how i can tarnish their reputation the lawful way.