Am new in this thread. I intend to hold my wedding in Dec 2008. Any idea if Shang has small ballroom for 20 tables and do they have lunch banquets?
Any one of you has photos and package pricing to share? Pls email to [email protected]
Thanks a million
i'm doing away with the wedding cake, cos a real one would cost too much, and i think the fake one's just tacky.
i asked about dessert, but they don't seem to have much choices. i was initially thinking of individually plated ones like cakes, but it requires a top-up, so i decided to stick with the boring desserts.
I will be taking the Island Ballroom for my AD in Nov 08. Will be meeting Melanie for the 1st time this Thurs. According to her, their bridal show is by invitation only. Anyone attended b4? Is there more perks when sign up during the show?
Also, i was told that the deposit is 20% of total cost of tables ie ard $11K. Is this the same as yours?
Lastly, can anyone share with me yr wedding pics @ Island ballrm? my email is [email protected]
hi jas! fyi my rom is one day after my bday and my actual day is the same month as my rom and bday!
who's ur wedding planner? i suppose u can exchange anything on the menu. as long as it's reasonable. i was told that i could exchange dishes across packages. for example, silver menu swap to gold menu.
Melanie is really wonderful compared to the other planner i have for fullerton.
without me asking for any extra perks, it was all offered to me and more!
i have spoken to jean once over the phone, i must say she wasnt very polite in my opinion.
Hi gal81, I received your pm. My coordinator is Melanie. She's been great. I've not worked with Jean before.
Just to share, I had my engagement dinner at Fullerton. Our coordinator was criticised in the forum here, Diana Lee, but we stuck on with her and she was a dear. She was very professional and when she was unable to give in to our requests for exchange of certain things we didn't need (we used the wedding package but cos it was an engagemnet we obviously didn['t need things like the wedding cake and some other stuff like march in pedastal flowers), she very professionally explained to my parents why we couldn't have them.
Perhaps, I'm easy to please. I stick by what is given to me in the package and I don't insist on freebies. And when I don't need certain things, I will ask for an exchange but I am prepared to "suffer a loss" when I do request for such exchange (ie. if I dun need a wedding cake which I know costs $80 in value, I will ask for more parking passes up to say $50 in value) because I understand that that it is a favour to me.
Maybe it is because of this attitude of mine, I didn't run into problems with Diana at Fullerton.
I believe different people have different expectations. I don't think coordinators can be faulted if they are not keen to give out freebies or exchanges of items in the wedding package, but they are supposed to be professional and responsible to the wedding couple to ensure as few hitches as possible.
To ensure that Shangri-la delivers on its promises, do have everything in writing, whether on the contact or through email. That's what we do with Melanie anyway... cos we never know if Melanie will leave Shangrila before our AD... (Diana from FUllerton left Fullerton almost immediately after our engagement dinner and I have friends who were left high and dry when their coordinators left MArriot and Pan Pac and they were given other coordinators who didn't know what previous coordinators promised them).
Having everything (to the smallest detail) in writing is the best thing you can do to assure that your wedding goes as planned.
Gal81, just to add, I'm organizing my parents' anniversary celebrations at Raffles Hotel in Sept this year. The coordinator sounded very impolite over the phone and took ages to reply to my emails. I actually signed the contract with Raffles Hotel and paid the deposit without even meeting her!! I had to go see the Hotel myself, no chit chat session, nothing. ALl were email correspondence and over the phone. But I stuck with this coordinator. The package that I went for is $1088+++/table! Not cheap at all. I stuck with her cos I didn't want bad relationship between her and her colleagues and to be honest, she was ok. Although she was very stiff with perks (in exchange for stuff cos again, I took up wedding package for wedding anniversary stuff - therefore no need for pedestal flowers for march in, etc), she didn't go against her words for anything and when she said she would do something, she did it.
I met her for the 1st time during the trial run for the anniversary dinner. Then I realised why she was impolite, and cold and took so long to respond to my emails. She was a very busy woman. She personally checked on the ballroom set up during weddings and I could see her sincerity in wanting to do the best for my parents on their special day when I spoke with her.
I dare not say that Jean is without problems - I've never dealt with her. But I'm glad I gave Diana from Fullerton a chance cos my engagement dinner was fantastic and guests had only praises for the hotel. I'm also glad I didnt ask for a change in coordinator (Raffles hotel). I believe my parents' special day will go through very well.
I hope things go well for you. Remember to have as much put down in black and white. It will be only to your advantage in the event the coordinator leaves.. if she leaves. In the case of a dispute, black and white is obviously the best way to go too.
Packaging doesn't matter much to me... I mean..service doesn't matter that much to me. I dun need happy cheerful voices and smiley faces over the phone or several meetings to decide on matters. But I expect coordinators to meet me on time especially if I make the effort to be there for appointment early, and I expect coordinators to know their work (like, what colour set ups are available, what dishes are offered for the package that I've signed up, etc).
I feel singapore has a long way to go in terms of service standards. I have absolutely no complaints about melanie, but there are some coordinators I've spoken with over the phone from other hotels... sound really curt and rude. I can imagine people being "put off" by their telephone ettiquette. In my company, junior staff are actually graded on their phone ettiquette in year end bonuses/increments!
I've long come to realise that good service is really frills. I tend to frequent restaurants with good service even though food is average and especially if I'm with a group of friends and if I'm hosting the meal.... it makes no sense to bring friends to a place where service is bad but food is fantastic. I love it when a restaurant recognises me by name and face. But few restaurants can do this.
sorry, haven't been to this thread for a long time. i'm not sure how much it would cost for the individual desserts. all jean (my coordinator) told me was that i'd need to top up if i wanted that, so i didn't go for it.
actually regarding all this coordinator issues, i haven't had any problems with jean while negotiating the contract etc. in fact, i had so many requests for menu changes etc because of my MIL, but she helped me check all those things with the chef, and got back to me with what i needed. she isn't smiley or anything, but she was professional and efficient. PE, do you mind sharing with me what happened? can PM me?
Anyone of you had your wedding in Pavillion? Can you share with me your experience? Just PM me. It's kinda pricey for the package and they don't offer alot of things, I suspect it's because we are only asking for ard 8 tables. They mentioned that flower decorations (like flower stand and stage decor), I will need to pay $800 additional. ( it;s not included in the private collection package).
Also, I counted the number of dish under Private Collection, it's only 7 dishes,which includes 2 desserts and 1 appertizer, this means that main dishes are only 4. I would think it's rather pricey for that kind of price they charged. Please share your feeback.
sorry haven't been to this forum for long time too. so no worries, wed girl
I've met up with Jean once and found her alright. She's not exceedingly friendly or amiable, but was professional and pleasant enough most negotiations are done by my BF so i'm ignorant of her attitude, if any.
care to share what did she do to screw up the wedding? that would be helpful for me to make a decision on whether to switch or not.
wow, Mel offered you perks and more! Can share what kinda perks? She allows you to swop some dishes from silver to gold at no cost?
I'm quite sad we couldn't get the Sat we wanted for the Island ballroom, so have to wed on Sun instead. As such, we'll have a 2-day wedding, which is quite troublesome.
I think you and your htb should not find a problem with the cancellation clauses since you have confirmed it. After paying the deposit, I think it's easier to negotiate settlement of the balance on the morning after your wedding?
What parts of the contract are you talking about negotiating about?
I paid 10% yesterday. I was there having tea with my htb and my sister. APparently, I had a pleasant surprise that my co-ord had settled our bill for us.