I'm surprised that Felicia has gotten such good reviews because I was clearly annoyed with her.
We were supposed to furnish her with our email addresses, but she got my email wrong. Only my husband got her mail. We notified her to update her database so that the both of us will receive the same email when she blasts out, she didn't reply.
Shortly after, we realized that only my husband has been receiving her emails. Instead of updating her database with my correct email address, she has conveniently deleted me off the list or something.
Next, she KEPT getting our names wrong. It was somehow skewed into something similar, but definitely wrong. We kept telling her that she has got our names wrongly, she didn't apologize, neither did she correct it. It was almost like we've never mentioned it to us at all!
The third screw up came when we requested for the pictures of the themes, so that we can consider what we want, it never came until I gave her a reminder call. She said she will send it to me, but what I received was a 31MB file that jammed up my email straight away. Isn't there some sense to reduce the file size/zip it up/send it via yousendit?
Recently, she invited us down for food tasting session. Again, she got our names wrong. What is so hard? We surely don't have very difficult names.