Here goes my story:
NTUC never inform us (me and my FH) on TOP, instead the our lawyer call us (maybe this is the right procedure, not very sure). I was like you all there, so excited about moving in so I decided to call up NTUC last Saturday and check on the date of my collection of keys. The reply was, I am not eligible to own my unit because according to NTUC(I think the lady's name is Jean)I am still under fiance/fiancee scheme and never submit undertaking no. 10. So I don't know what's UNDERTAKING NO. 10. After calling my lawyer then I understand that since I've bought the house on fiance/fiancee scheme, I should submit the undertaking No. 10 so that I can defer my submission of certification of marriage. My lawyer double confirmed that they have submitted to NTUC lawyer 2 months ago. Then I panicked. My lawyer start to call up NTUC lawyer, and NTUC lawyer too double confirm that I have submitted whatever is necessary to own the house, no problem. Then I call back Jean to ask her to check. She told me she don't have my details at the moment and promise to check and call me back on Monday. But she told me she is very sure that I never submit the undertaking no. 10. Or else she would have put me into the collection key list.
Monday, I called up my lawyer and my lawyer says seems like everything is in order. What they can do is write a letter to NTUC lawyer and demand NTUC for an explanation for my in-eligibility of owning my own house. Jean never get back to me at all. So I decided to call her again to check. At that time I almost burst into tears realising how serious a matter (from my lawyer) if I cannot own the house. Penalty would be incurred where I might need to pay 50% of my house. Jean pick up my call, after I told her about my issue, there again she ask for my details. She is suppose to check for me and she is asking for my details that I've given her on Saturday. Then she said she will call me back. She did after 1/2 hour and say that she had sent my documents to HDB but HDB never reply. So she fax to HBD again on Monday and HDB will revert back in 2 days time and I can only get the collection of keys during mid Nov. It's for you to judge what's happening here.
I am lucky that I actually called up to ask for the date of my collection of keys or else I will be in the dark not knowing that HDB never receive information from NTUC to release my house for collection although I've already done my part.
For those who haven't call up NTUC, please call up and check with them on your unit when can you collect your key especially those under fiance/fiancee scheme.
Hope this will help...
I am going to call Jean again to double check whether HDB receive her fax or not. Don't trust her now...