Something wonderful to share with you ladies......
With the negative comments from this thread, me and my FH were skeptical about the service quality in Pan Pac. And being ppl who value good service beyond anything else, it was with some cynicism that we met up with the pac pac catering sales. Prior to this, I had called up June, Catering Director and explained to her my concerns. She actually let me have the freedom to choose which manager I wish to liaise with if I am to sign up, and promised me that she usually peruse and screen the sales coordinators to ensure good service and products are delivered. She will be there for the first mtg to introduce and explain, after which she will hand it to her. In the end, I asked for Ailing due to the many good comments I have heard about her.
We met up with June and Ailing last night, and there is only one word to describe the service we received. EXCELLENT.
You can be assured I am not their staff (in case ur wondering) as I have been posting in this site for some time.
Of all the hotels in which we have met their sales director/manager (Conrad, Marriot, Merchant Court, Fullerton), I am surprised to say that last night's service surpassed all. You may wonder if they are pretending, but let me assure you this. Well, all of us know that the negative comments so far have not been extended to either Ailing (and Delia) or June. Their sincere smiles and presentation last night could not be anything but geniune. June is a very dynamic lady, and she love chatting and talking about her work. You can feel that she is passionate about what she does. The things she shared with us, her experiences in life, her happiness when she talked abt the packages and the little touches could not be faked. The ballroom (We are interested in Pacific Ballroom only) was wonderful, and has such a romantic long aisle.
The tables in the reception was strewn with beautiful rose petals and a happily burning candle. We were particularly pleased with the fantastic range of Wedding favours, which you may like to know she proposed herself. She researched and modified, and got her designers to do things she know will make the brides and grooms happy. She is concerned of the little touches in the ballroom and packages. We actually spent more than 2 hours talking. She has obtained a suite key for us to view the suite, and we proceeded up. I entered the room noting the comfy furniture, then I entered the bedroom. My whole being melted. I remembered someone said in this thread that their suites are so comfortable they wish to jump onto the bed right away. I saw what they meant.
The cosiness and warmth of the suite makes me yearn to sign up even more,and the magnificant four poster bed makes me so happy.....
i always have an affinity to four poster beds, and this one is super king size. I couldn't bear to leave.
During the mtg, we asked her what did she think of the comments she has been hearing abt their service. She said she had been surprised, and had talked to the manager(s) whom had been complained abt. I respect her decision when she said she prefer to give them the benefit of the doubt. To my queries on negative comments of the food experienced 2 yrs ago, she explained that the management of Pan Pac had changed hands few yrs ago. This could have resulted in some uncertainties and disorganised management in staff last time (from 1997 to 2000). The hotel has been picking up, improving and surpassing ever since 2000. The old chef had moved out and opened his own restaurant. The new chef, as we all know, makes good food.
When we said bye to June, my FH and I couldn't wait to share our feelings. From the 4 hotels b4, we usually have different feelings here and there. But for once last night, we totally agree on everything, and our hearts felt so warmed by our experience. Let's put it this way. If we had not been coming to this thread, we would have signed up with Pan Pac right away. They are that good. But we felt we need to discuss first. But then again, if we had not come to this site, we wouldn't have met June, a wonderful person, not only as a sales director.
Previously, due to a wonderful service (over the phone) I experienced with the Regent Hotel Director, I thought I would be comparing all hotels to Regent. But now, We will be benchmarking all hotels, from now onwards, with Pan Pac. We didn't expect this.
What I wish to say is this. Give Pan Pac a chance. Go and speak to Ailing, Delia or June. They are wonderful ppl. Go and see the ballroom, their wedding favours, their suites (or pictures of it). Do not strike off this hotel (we nearly did) from your list. Yes, ppl's taste differs, but pls do not be prejudiced coz of the negative experience of some of the brides-to-be. It was unfortunate that some had received bad service, but I am sure they would not have complained if they had been there last night instead of meeting up with their original manager.
With June as their Director, you can be assured your Wedding (or planning for Wedding) itself would be a beautiful experience.