Hi, just to share, I had a similar experience with Cel. In fact, I was ready to close the deal with the coordinator then (ready to plonk down the deposit that day). But there was another couple with a tentative booking for that same day. Tentative only, so have to give them some days to think it over, right? Fair enough. I waited a few days (more than 3), but the coordinator didn't get back to me! And when I called her office, her colleague said that she was not working that day, so she (the colleague) is unable to help. So I called the coordinator's HP. She can actually tell me "I'm not working today. There is nothing I can do". Wah...got ready business here for you, but you don't want? Is that how to do business for the organisation? So since they don't want my business, I gave it to another hotel lorh.