Hi hi. we were the wedding couple in the grand ballroom on 1 Oct.
For me, the actual day coordination in the banquet was really good.
I guess we are really really fortunate to have Kim Hock as our banquet manager. He is really nice! My main coordinator, family members and helpers have nothing but praises for him, he is really pro-active, and gave clear instructions, even helped us packed the stuff (albums etc) neatly after the banquet started.
I promised my guests to start on time. We quite made it - march in at 8.20 and ended off by 10pm, we are back to room by 11pm after the handshake and some photo takings. But did heard that the dinner was served quite hastily and they cleared off the plates w/o asking.
Nevertheless the guests whom I talked to say that the food is really good! heard they served Lychee tea to some guests which was nice.
Overall, the people there were all really nice and reasonable when you talked to them or request for stuff. And they did most of the time try to make up to us for other small areas because they didn't do a good job in other areas. I really appreciate the gestures because I think they area showing that they care and bother to do service recovery.
For other areas, it wasn't perfect for the high price we are paying. For e.g., we already told the coordinator we will be arriving the hotel to check in. I even gave her the carplates no. But when I reached hotel, we waited for a good 20 mins with no one approaching us. I was even in my kua and accessories and pretty obvious that I am a bride I thought. But alot of the staff just walked past me and pretending that I am there to wait for someone. Thereafter, someone FINALLY came to us and asked us how he can help. He brought us to the lounge area and even sent in juices for the ladies + water though we asked for water. Then waited for another 5 min. My coordinator disappeared during the time. Actually I should call her but I only sms her. After that she did explain that she was really too busy at that time.
Then they don't let my friends x 2 car to valet park and wanna charge us for the valet parking charges (I already told her that this two cars will be valet parked as part of the package and she said she will arrange). So that took abit of time to resolve.
When we checked out, we requested for the conceirge services. It took half an hour + 2 phone calls to make that guy come up. Sigh. I was starting to feel good about the hotel again, but then they disappointed me again.
Of course there were some other hiccups before and after the wedding.
But overall it was great walking into the ballroom, really grand. And because of all the awesome pple (hotel + my sisters + my husband) helping me, I felt really good and relax on the actual day!!