I just had my wedding dinner at Traders, Gallery Ballroom on 3 Oct 2010.
Unfortunately, there were some unhappiness stuffs happened with them.
1. Post dinner (PD) WAS NOT COMPULSORY for them to actually send to us after the whole event as said by their F&B Manager (). Reason being they are concern about the food safety (not advisable to consume 4 hrs after the event) in view of US as their TOP PRIORITY in case we kana any food poisoning. Unless before hand YOU had requested/CHECK with them. HE said they held 12 wedding till date, and there was NO post dinner served. But after that I double checked with lady Y, she said there was/were actually POST DINNER SERVED. since i cant exactly remembered what time i reached back to my room after the whole event, I cant argue much. I vividly remembered by the time i had my bathe it was 1.15am, and prior to that i did called them up to check (was tld no post dinner meal at all) and before that i had taken some time to pack my stuffs. I regretted not checking properly and requested to ask for their policy on this matter since this was what he said to me - in compliance to the HACCP rules...
Though no PD, but he said they actually send up PRE DINNER MEAL for us - (what, trying to act like they do take care of our stomach, not letting us go hungry). YA they do send predinner, but that was like 4.30pm..who the hell wont feel hungry after the whole event not touching any single food frm course 3 onwards....if nt why am i paying so much of my money for their service...
SUCKS MAX...attitude sucks too esp for this fellow....out of good will..he will offer (NOT COMPENSATE ME HOR, this was what he said) me a complimentary dinner at Cafebiz/Hoi's kitchen...but what the point...
im paying so much to be given this service by them...
anyway we hit the bed with empty stomach (with a few slices of bread left behind by our family)....
to override their bad service, they checked with us on the food quality. I agreed the quality is acceptable as I received positive feedbacks from my sisters and guests. But they are two different things, i can always hit a posh restaurant for their exquiste and fine dinning service and not care abt the food quality...if not why there are a 10% service charge imposed in every restaurant and hotels dining.
2. spillages of plates etc in front of my guests during photo taking.... no action taken. verbally said will investigate...but how would i know ya????
3. sisters telling me dish 3 and dish 4 are served quite close together...yet on the other hand when they served the dessert (to only half of ballroom), my coordinator checked with Bquet Mgr and was told the other half of the ballroom, my guests had not yet finished their course... YOU, bquet Mgr actually checked all the tables on the other half, and NO EVEN ONE SINGLE table finished their Noodle??? to make it worst, the half part area not served were all close friends and relatives...i tink small details like this they dont really take note (i sent my list to them, indicating who who seated where accordingly to different category (relatives, friends, colleagues). As a whole, this is something they should tke care of, not only just focusing on the VIP tables
what tis fellow say (not F&B Mgr), dessert are usually served only when all the main courses ARE SERVED FINISHED....so if the guests took 1hr to finish eating, that mean one hr later te dessert will be served?? and the time aint too early, it is 10plus, and most guests are rushing home... i think their coordination was quite bad..
3. Speaking of the VIP tables, \drinks not topped up for quite sometimes...service was slow, supposed to cue my parents to get ready to send off guests - noting done, my coordinator had to do the job (bquet mgr no nowhere to be found),
alll these small little things actually can see that their service not up to standard.
and they said they value our feedbacks and strive to be better..so if in any case, u come across it...shall see and decide urself....
no point me arguing further with them, it just wasting my time and saliva which i said in front of them...and i told lady Y, can forget about the complimentary meal....
Kindly do take note, brides-to-be...afterall, the lady Y is quite a nice lady...
so gauge urself..service or food quality u looking for.....
anyway, i aint allowing myself to be deeply affected by them. Afterall is my wedding. And i did enjoyed \myself on this day