Just had a wedding lunch in Hotel Jen Tanglin last weekend, and it was way better than what we expected!! First and foremost, we felt that the pricing was very fair, especially considering it's a hotel in the Orchard belt area. In fact, this was one of our considerations. Relatively convenient for guests to get there. Secondly, while we had a number of changes of coordinator/events sales mgr over the past 1 yr plus, however we felt that it was handled pretty well. Our actual wedding manager, Vaal, is extremely nice and friendly and really helped us tons in terms of our logistics. We had some requests that were out of the ordinary, and Vaal assisted us a lot in making sure everything was settled properly. Thirdly, while the room is relatively small, however we had 2 nights there, and they gave quite a number of freebies! I won't say what they gave for free here, but we felt that it made the whole experience very worth it, and it was a great gesture to make us newlyweds feel very welcome
You can choose to upgrade the room to a larger suite, but at additional cost. We didn't choose this option as we felt it was not necessary to have a huge room.
We were glad that we were given quite a lot of flexibility in the payments leading to the wedding. I know of people who got married and had to make a deposit, and thereafter either a strict installment scheme and a final payment on the actual day, or just a large final payment on the wedding day itself. We were given flexibility in paying multiple payments at a time of our own choosing, and this allowed us to utilise many different credit cards to get maximum cashback or rewards. Win-win all around!
Two gripes that we had. One, was that the ballroom aisle to walk in is not very long, so we had to walk in very slow. Not a big issue. But also because it is not a centralised aisle, so guests at the other far end won't be able to see much during the march-ins. They did give the tables along the aisle rose petals to throw and also bubbles for the different march-ins. The other gripe is that the 2 pillars in the ballroom are huge! If you are maxing out 30 tables in the ballroom, I don't think it's a very wise idea because the tables directly beside the pillars will be blocking the stage quite a bit. But if you don't have that many tables, say around 25, 26 tables; should be fine for the guests! Haven't really had complaints from the guests anyway.
Anyway, I think overall, our experience for the wedding at Hotel Jen is very positive. The food is also very good! Asked around, and it does seem like this is one of the best amongst the various hotels for food quality. No drop in quality between the food tasting and actual day also. Breakfast in the morning could either be had in the lounge, or downstairs lobby side. Both sides the food are good, but downstairs got more variety.
And last thing to add. Both our solemnisation and tea ceremony was done at Hotel Jen also. So everything just over there. All completed in that 1 morning. The changeover was fast! Also, both are all included as part of the package so we didn't have to come up a single cent for those! ^^ We would recommend Hotel Jen Tanglin to others for their wedding as well