My wife and I were the coordinator for the couple. We were working closely with one of the supervisor from the hotel. He was good. But the waiters/waitresses were horrible.
Some example of incidents:
1. One of the waitresses burned the bride's col ear with the hot Chinese tea pot.
2. Few guest's head been knocked by food tray
3. 3 incidents that waiter/waitress broke plates due to unbalance stand.
4. The couple instructed to provide wine during cocktail reception, however, the waiter told all guest that the wine will only serve during the dinner.
5. The couple have prepared 3 cartons of wine, on top of the complimentary wine (1 bottle per table). I have personally confirmed with them that once complimentary wine is finished, they must continue to serve the wine provided by the couple. But many guest feedback that the waiter told them no more wine, where there are 2 and half carton left. The couple is famous with their generosity. But this incident really disgrace them specially the guest who was first requested the wine is her big boss.
6. The hotel is currently having some renovation works, therefore, they have closed the basement 3 carpark for storing some furniture and beddings. B2 carpark can only hold up to 97 cars, therefore, parking space for the guests is a problem. The event coordinator did not inform the couple beforehand, and they were shocked to learn that some guests have to park at neighboring bldgs.
