Holiday Inn Singapore Orchard City Centre

Discussion in 'Wedding Banquets' started by eileen, Aug 21, 2000.

  1. Pygirl89

    Pygirl89 Member

    Not super small portion but just average portion lo ..for guys ..they feedback that they are not full ..for my female guests still find the portion average ..

    Ur coordinator Ashley ? Mine also Ashley but she left and gerrayn took over .. hmmm..me and my husband find her quite ok .. she answer all our enquiry and quite str to the point too... but den still based on our point of view ..hope that your wedding will turn out smoothly . :)
     


  2. 5watch

    5watch New Member

    Are u using crystal ballroom? How many tables did u have? Thinking how will the arrangement be like?
     
  3. Pygirl89

    Pygirl89 Member

    My ballroom was orchid ballroom as I"m holding 15 tables only.
     
  4. MTV GAL

    MTV GAL Member

    I kind of agreed with you, the ballroom is not bad but the food quality is kind of sad.

    I still remembered I attended a wedding 2-3 years ago and I was surprised the vegetable they served at a banquet this is the first time I find this vegetable at banquet not spinach or broccoli (which are kind of common and presentable) it was lettuce being served.
     
  5. 5watch

    5watch New Member

    Hope that it will be good then =)
     
  6. Paul85

    Paul85 New Member

    Our Wedding lunch was held in Crystal Ballroom on the 18th December 2016. We gotten a very good package. Our coordinator was Vasanthi and actual day floor manager was Sufian. Vasanthi is a very nice lady who is very approachable and helpful. She delivered what she promised. Sufian was our actual day floor manager, well organised and our actual day was running smoothly thanks to him. The food was okay, it was better than what we had on the food tasting day. Thank you Holiday Inn , Vasanthi and Sufian.
     
  7. SierraCD

    SierraCD New Member

    Hey Paul do you mind Pm-ing me the package you received from Holiday Inn Orchard?
     
  8. Neojessica

    Neojessica New Member

    Hi all,

    Im a graduated HIOCC bride! Holiday Inn Orchard City Centre is a great choice for wedding banquet! We did not regret our decision. Everything is planned nicely and perfect.

    My coordinator is Moe. She is extremely helpful and efficient. She also came down personally on sunday ( her off day ) to make sure that everything went smoothly for the entire event. My banquet Manager is Anand, Anand give his 100 percent effort in handling the whole banquet. To the extent that he prepared a cup of water with straw for me so i won't smudge my lipstick. He will asked us whenever we need help repeatedly without fail.

    HIOCC is very nice! I heard good reviews from our guests. Food is not that salty and sweet, its perfect for elderly. Its not bland too, chef cooked it perfectly.
    A big thumbs up to the Fried Salty Egg Prawn, Yam Paste, Fish maw soup ! Portion wise is more than sufficient.

    Signage for the event is clearly indicated, guest will know where to go for the event with the clear directions on the TV screen.

    Ballroom mood lighting is perfect! I chose Lavender mood lighting and its really pretty when i walked down the aisle for 1st and 2nd march in.

    I will give HIOCC a rating of 4.8/5

    0.2 is because of the 3 pillars in the ballroom that might block the view, but there are plasma TVs and big Screen for the guests to see clearly. And the Bridal Suite is a little small for a Bridal Suite and there is no dressing table for bride to do their make up. I used the table chair and shifted to the wide mirror at the walkway to do my make up and hairdo. Overall furnishing is not too bad.

    Once again, Thank you HIOCC for the great experience for this joyous celebration.

    To Bride-To-Be, If there's any questions regarding wedding banquet in HIOCC, you can email me at neojessica_@hotmail.com

    Regards,
    Jessica Neo
     
    Eva Ng likes this.
  9. peakf

    peakf New Member

    We just had our wedding on August 2017, But it wasn't a pleasing experience.

    1) Reservation Team:
    Made many mistakes with my online booking. Was suppose to receive 2 confirmation number, but had only received one. Made a call to reservation team personally, but new mistakes was made and had to get my wedding coordinator to step in.

    2) ON THE WEDDING DAY. ALL HELL BREAK LOOSE.

    On my WEDDING DAY, front desk make a mess! When I checked in personally for my bridal suite, I mentioned that I have a helper room. Front Desk arranged for a room and told me that I can check out the next day at 12pm. I highlighted that in my contract, the helper room should be check out by 8pm on the same day. Your front desk doesn’t seems to understand but I insisted for her to recheck. That was when the manager stood in to verify and found that it was an error made by the front desk staff.

    Subsequently, front desk handed me the room key (Room A) as the helper room. Before my bridesmaid went in, my husband found out by chance that Room *** was one of the room I booked online for my relative. Room A was checked in on the 4th August. We called front desk and they rectified. Front desk gave the 2nd room (Room B). Shortly after, my bridesmaid went INTO THE ROOM AND SAW A PERSON WITH A BRIEF HANGING! My bridesmaids were traumatised. Eventually we found out it was the 2nd room (Room B) I reserved online for my relatives.

    HOW CAN SUCH MISTAKES HAPPENED! We called front desk for this absurd mistake for the 2nd time and our coordinator, Gerrayn, to sort this out. Can you imagine the stress the wedding couple has? We could not even rest! Without a helper room, running out of time and left hanging, my bridesmaids had to prepare in our room. Gerrayn (hotel coordinator), got Erra (front desk manager) to change the bridal suite at our request because we simply could not rest in the mess and no space to start bridal make up. I had to delay my bridal make up which caused me to arrive the reception LATE!

    3) Sunday 6th Aug. My credit card bank called the front desk to verify if I had my banquet held at Holiday Inn on 5th Aug. FRONTDESK STAFF informed the bank that as they did not serve us (the couple) hence they cannot verify. Bank spoke to the Banquet manager on duty that day, the same answer was given. Does the Hotel NOT even have our outstanding payment record? Even the bank finds it absurd! Eventually we got hold of Mr.Baharom (our banquet manager) to speak to the bank ON HIS OFF DAY!? We appreciate him going the extra miles for us.

    4) We checked out on 7th Aug as early as 8am. We received a call from the hotel at 4pm and asked if we have checked out?

    Compliment: Gerrayn has kindly upgraded our 2nd night stay, and Front desk staff, Attibet (Served us on 6th Aug night), had also kindly arrange for a complimentary room service breakfast and airport transfer for free after hearing us out.
    The banquet department (Mr. Baharom & team) did a great job, we and our guests were very pleased. It feels like at the end of the day, he and his team had salvage the whole horrific experience.

    Conclusion: . The booking & front desk department, everything is hopelessly a mess. We are utterly disappointed by the standard and quality of service we received from a 4 star hotel. It seems to me that everyone of your staff work in silo, none of them knows what is happening. We hope that there more cohesiveness between inter-departments coordination.

    It will still be a great hotel to consider for wedding banquet but I hope you do not meet the same front desk service + reservation service like mine.

    Cheers.
    The couple signing off.
     
  10. Eva Ng

    Eva Ng New Member

    I am also a graduated bride from HIOCC. Our experience has been nothing short of amazing. Everything was above & beyond our expectation. Firstly, I must share with the experience I had work with my coordinator, Moe. I am not even sure how she manages her clientele so well. She replied to our need & desires promptly & patiently. Our first point of contact was in late 2016 & she worked consistantly with us, along with her other clients. Moe was a huge factor for us to decide on where to hold our Wedding. As the saying goes, "first impression counts". We are always given assurance when we have doubts. Whatever cannot be done, she gave us an honest reply that we respected & accepted. She tired her best to help us with whatever she could. We hope to work with Moe in future if we have any other events. So great to have her as our coordinator. :)

    My bqt manager was Sufian. Even though meeting him for the first time we really feel comfortable working with him immediately.
    He assured & guides us step by step. BQT food & service was tip top! Great job, sufian & team!

    We really appreciate both Moe & Sufian for their efforts and even seeing us off when we check out during their lunch time!
    Thumbs up to HIOCC team!
     
  11. Aleesure

    Aleesure Member


    Hi Jessica,

    I will be holding my wedding this december at HIOCC, i am taking orchid ballroom. Can i know which ballroom u took? I have concerns on orchid ballroom because the kitchen is in the ballroom itself and the ceiling is quite low.
     
  12. We've received great comment from our wedding couple.

    Round applause to our Holiday Inn Orchard City Center team especially Gerrayn & Desmond for the extra miles service :)

    Wedding Comment.png
     
  13. Emma Ei Mon Kyaw

    Emma Ei Mon Kyaw New Member

    Hi , how is the orchid ballroom ? Did you hold the wedding lunch or dinner ?
     
  14. Emma Ei Mon Kyaw

    Emma Ei Mon Kyaw New Member

    Hi Jessica , your coorinator Moe , is she the coordinator dealing with you througout the whole event. I am planning to go down and meet with Gladys Goh who is the assistant catering manager. I checked with him whether he is the one liaise with us throughout the whole evemt. He mentioned to me that he id the venue coordinatior. Can I know Moe is the venue coordinator or event coordinator? Can we request her to attend to us ? Thank you .
     
  15. Emma Ei Mon Kyaw

    Emma Ei Mon Kyaw New Member

    Hi Eva, can I know your coordinator Moe is the one who showed you around the wedding venue and sign the contract?
     
  16. YL Tay

    YL Tay New Member

    My husband and I secured a good wedding package at Holiday Inn Orchard ! We held our wedding banquet on at Orchid Ballroom for 17 tables. We also did our tea ceremony before the banquet, which lessen our day activities.

    Moe (Business Development Executive) was our coordinator and she was very helpful and prompt in her responses! She also ensured that we keep to the overall schedule so that we dun miss a step, especially crucial considering we started preparation quite late (as we sign up in mid 2017). She was the youngest coordinator we have met so far and yet she is very very detailed in whatever she does. She had full of ideas & recommendations during our planning process. :)

    Mr Anand was our banquet manager that time. His professionalism and willingness to go the extra mile smoothened our nerves and facilitated the whole process. Really happy to have Mr Anand to run our Wedding.

    Overall, I will recommend to, at least consider, Holiday Inn Orchard as a choice to hold your wedding banquet.
     
  17. Emma Ei Mon Kyaw

    Emma Ei Mon Kyaw New Member

    Dear YL Tay, Thank you for sharing your experience at Holliday Inn Orchard. How is the food taste and portion like ? Don’t mind to share your chosen food menu.
     
  18. fatapple

    fatapple New Member

    Hi Gals

    Anyone has held their wedding at Maharja ballroom? Mine will be a small wedding with 7 tables.

    Any new updates on the quality of the food and service?
     
  19. Emma Ei Mon Kyaw

    Emma Ei Mon Kyaw New Member

    Hi fatapple , if you have minimum 8 tables , you can request to upgrade the Orchid ballroom
     
  20. fatapple

    fatapple New Member

    Thanks Emma

    They can offer the Orchid ballroom however lunch is not available on the day, still hestitating if i should go for the wedding lunch.

    Seem like review on their food quality and portion wise is not so good here.
     
  21. Kok Leong

    Kok Leong New Member

    First of all, I would like to thanks Holiday Inn Singapore Orchard for offering us a good package for my wedding dinner held at their Crystal ballroom.

    I Would like to thanks Moe which is our Co-ordinator for helping us to plan and advise us throughout the whole wedding process. She even go for the extra mile to bring forward our wedding date as per our requests.

    I would also like to thanks Baharom which is the banquet manager & his team for their service and ensuring the whole process go smoothly.

    Lastly, the foods was nice and we enjoyed our stay at Holiday Inn Singapore Orchard.
     

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