Hi Weixiang,
Nice to see you around again..
What happened to my wedding is that, during the actual day, the banquet operation staff(I think is manager) told one of my friend(jus nice she is at the reception table) that the table planning does not comes with 4, 14, & 24 hence we need to change the table which has been indicated with these numbers. And he also mentioned that this request is made by me. My reception called me while I am doing my makeup in the hotel room..
Can you imagine what would happened when the Guest plan I arranged comes with 4,14 & 24 and on the actual day, there is no such number.
I called the banquet manager, he told me that he would get back to me, and awhile later he called me back to tell me that this is the normal procedure that there is no 4,14 & 24 as to some they are unlucky number. And he told me that the operation side have settled this issue with my friends coordinator.
As the timing is real rush, I did not call back to ask my friend since my hubby have already went down.
I thought everything will went well, but after the first march-in, when i'm on stage, I saw that my relative was sitting with my friends and alot of friends and relatives seatings has been shuffled(diff from what i have planned.) At that moment, I was like, WTF have happened? Y no one inform me abt anything.. hubby told me onli after the wedding cos he scared I will flare out(I am sure I will!!!)
Was lectured by some of my relative, they think that i am somehow disrespectful... imagine yourself being lectured during your wedding day? My bad here cos I did not include my relatives and family name on the guest list as I told them b4 hand what is their table number. And my mum was blur too cos the table number i told her was taken up by friend due to last min changes.
This has caused me to have an additional table of 4 friends. and lots of unhappiness. This is a so called 5 stars hotel and they are giving me this type of service.
During the first dish, the operation manager told my coordinator that there is an additional of 1 vegeterian and they have served the guest with the food. Didnt knew who is the person until today. Originally, I have informed the hotel that for this particular table, there is 2 vegeterian, and they actually serve 3 portion for this 2 guest. (WTH is going on??)
anyway we called the hotel banquet manager for an explanation, the below is the reply he told me:
1) He said that I need to provide him with the banquet floorplan else he would pressume to use the one without "4". He did not asked me to provide him floorplan and who the hell am i to provide a hotel with a floorplan?
2)Due to my last min confirmation during friday(16 sep),I confirmed with him 26 plus 2 reserved tables with 5 vegeterians. and also have confirmed with him which floorplan should i use for planning. he told me to use the one he provided(the one with 4,14 & 24).
3) he said that he dun wan to argue, and he said that b4 the banquet start, he is sure that his operation side have already done a briefing with my side(i have 2 friends coordinators). told him that this changes is only made known to them when the operation staff told my friend who is jus nice to be at around the counter.
4)I have confirmed with all my helpers and coordinator that the hotel side did not inform until then. but the banquet manager told me, the operation staff who is handling my wedding have always have an excellent feedback and he say he dun understand why there is so much hiccups for my wedding. If he don't know, how am I to know?
he said that to change back the number is such a simple thing and the staff could easily do it, and my question to him is, why didnt they do it?
5)the utensils at one of my VIP tables was real dirty, and when i told the banquet manager i am not happy abt this, he told me, "so did the staff change it immediately?" where is their hygiene? Y wasnt the utensils clean? So what if they change it immediately? there is a few of them dirty and not one of them.
some of us stayed at the ballroom till quite late, abt 5pm we are still outside the ballroom, and we saw that the table number for the evening wedding does not comes with 4,14 & 24. this makes us feels that they have made a mistake. No apology was made by the hotel.
I passed the phone to my hubby as I dun think I could stand talking to the banquet manager as he is obviously pushing the blames to us and our helpers.
There is still alot more communication, did get back some compensation, but to me, it is the day which is important, not the compensation which is important.
Overall, the foods on that day is not as fantastic, the service not as good.. but of cos, it didnt ruin our wedding as we have a brunch of real good friends who hav handled the situation well. ^^
If I could choose again, I am sure that GPCH would not be in my list @ all.
I will be having mine in July.
