Basically its the poor food and services we received from the hotel.
For the cold dishes, the jelly fishes tasted like rubber band; top-shell were too little and its looked like a small miserable lump on top among the onions, making it looked pathetic and not presentable at all;
Sharkfin soup little/no traces of sharkfin;
For the steam fish, my colleague feedback to me that the meat is not fresh, it tasted sour and its also soggy;
For the chicken, the meat is very tough and hard, as if its had not been defrost yet;
The yam prawn, the feedback was the prawn it wasn’t fresh and tender, it was totally soggy it was too oily;
The EE-Fu noodles was totally tasteless, lots of my guests said that it was the worse EE-Fu noodles they ever tasted inside a hotel wedding banquet so far;
Honeydew sago was also a total failure, the sago was lumped together in a whole lump, the coconut gravy tasted very artificial as though its not cook and mixed well, it looked very powdery. One of my guests even have to use the spoon to separate out the whole lump of sago, while giving out to the rest of the guests in his table.
The actual banquet standard was totally different as compared during the food tasting, it was really miles apart. Alot of our guests (colleagues, relatives, friends) commented that the food were far worse than a normal neighbourhood restaurant. As a consumer, we would expect that the hotel should at least deliver food that it cook to the standard of a normal restaurant, if not at least use ingredients that are fresh (eg fish, prawns, chicken) while serving our guests. This made us felt ashamed and furious.
During the Lingzhi mushroom+lettuces, the waitress was very impatient to collect back the half-left over piping hot food on the serving plate even when the guests just started the first few bites on their plates.
One of my guests also feedback to me that while his red wine was half-filled, the waitress wanted to take away the glass and replaced with a brand new glass with red wine which was also almost half-glass filled, which doesn’t look logic & its a waste of red wine! I thought that red wine should only be replaced and refilled when the wine in the glass is almost finish?
Towards the 2nd last dish, there was no re-fill of tea anymore. This makes us being the hosts, seems like we’re rushing our guest that its time to go home.
For my bridal suite room service, we called up for room service for breakfast delivery on the next morning at 10.30am. We waited till 11.30am and yet no food was delivered to us!! Subsequently we made the 2nd call and to our dismay, we were told that there’s no such breakfast room service for us? I thought everything was written clearly in black and white before signing the contact? It stated that there will be breakfast accompanied by fresh flowers. After some negotiation over the phone, the precious breakfast was finally delivered to us by 12pm+ (and where’s the fresh flowers?), which was already lunch time. To think that we actually waited our breakfast for 2hrs?
We just email Albert yesterday afternoon. Up till now, still no reply from him yet...
