Hi tiffyz (tiffyz), Sad to hear that u have the similar occurance as me. Haiz, mine is a wedding dinner. The food was served COLD (Not one but all tables). I was disappointed as I told them that food is an important factor for me. No need to be nice but at least Warm. I feedback to my coordinator "I" and requested a written explaination on this. On the whole email correspondance, she did not apologise. However, still insist that they have done the due diligent to ensure the food is warm. Worse still, she bring up an incident where their staff accidently throw away my guest's personal stuff (Well, I admit its not the hotel fault). Actually i have personnally thanks to the manager that night for his effort to look for it. However, "I" reply was like,"... our F&B Manager is kind enough to go into the rubbish dump to search for it."
Well, i could say, she need really more training. This is the second time i complaining her. Haiz. I still prefer my first coordinator, halim. But he now transfer to the other furama.