Hi all, I got married at Fairmont last year. Was chatting with my husband and only just got to know things I didn't know during our wedding last year. I am writing this review in hope that future couples will take more care and avoid the unpleasant experience that we had, albeit one year late in realisation.
We took a solemnisation package as we wanted a small and intimate wedding with relatives and close friends. By full wedding banquet standard, our wedding is small with 8 tables. However, by solemnisation standard, I would guess that 8 tables is on the larger end.
Our wedding coordinator is Dannis Yeo. As previously mentioned, he was friendly and experienced. Therefore, we trusted him to handle our small wedding without any problems. A mistake on hindsight.
Before our AD, we went through banquet details with Dannis and specifically told him that, though, we will not be bringing in our own wine, we would like to serve wine to our guests. We had requested for house wine to be served and charged as per consumption. This was as reflected in our final banquet event order, a few days before AD. So, the point must have been taken, right?
On AD, the bartender asked our friend (who was helping out as wedding coordinator on our end), "So, this is a non-alcoholic event?" Our friend checked with my husband, who of course replied that we want them to serve the drinks. Subsequently, the staff had to prepare the drinks but could only get 6 bottles of wine due to last minute instructions. We wanted to serve wine as we have wine-loving friends. Therefore, expectedly, halfway through the banquet, the 6 bottles were already gone. With guests requesting for wine, waiting staff could only told our guests that we had run out of wine. I didn't know about all these as, being the close friends they are, they would just let the bride enjoy the AD without worries.
The second unpleasant experience seemed like an oddity at the point in time but just downright rude now that we think about it. When our event ended, we made our way back to our bridal suite. Halfway, Dannis and his staff came after my husband asking him to make our final payment there and then in the middle of the lobby. Dannis did package it well, saying that we could just leave without any worries about payment the next day. But I really don't see any professionalism in making a couple in our full suit and gown pay in the middle of the lobby.
This is just my wedding experience with Fairmont, perhaps Dannis in particular. I don't know if he was looking down on us just because we took a solemnisation package for our wedding, was worried that we couldn't pay, and hence the un-preparation for alcoholic drinks and immediate payment at lobby. Or that we were just unlucky that he missed out on instructing for preparing alcoholic drinks and missed the timing to ask us for payment. Hopefully, future couples who have signed with Dannis, or going to sign with him, will have a better experience, with better luck and/or by double, triple, quadruple confirmation with Dannis the banquet details and payment arrangement.
I did have a fond memory of our wedding. However, knowing that we couldn't even serve wine to those who want it late, and being made to pay in the middle of the lobby after that lack of preparation, really made me disappointed in Dannis. A small wedding doesn't mean it is not important, in fact, it is even more important as we have even closer ties with every guest who graced us with their presence. I am most vexed about not having able to serve my guests well enough. Due to so many things happening on a whole day of wedding event, my husband thought that he had told me about Fairmont not preparing wine for our banquet. And so it is only now that we happened to talk about this point that I get to know about it. It is probably too late to reflect this unpleasantness to Fairmont one year after the event. However, I do hope that future unpleasantness of this nature can be avoided with my sharing of our experience.