Hi Chris, my 1st Appt is on 19 Oct, till now I still have not got my keys.
My hubby called the officer, he mention that we didn't call him, so consider ours as "non-urgent" case. I so angry after hearing that.
Since, government sector loves black and white. So hubby emails the HDB Sales mailbox. But we only got a "standard" reply message from them.
1 week later, still no news. That when we decided to email to the "higher" level.
Within the day, we received an email informing that the officer is away that day and will get back to us thru phone the very next day.
The next day 930am, he called. I suppose he's shock to see that email from his boss...
He mentions AHG is approved and request sent to CPF to credit the money in, which takes another 2 weeks.
This morning i check CPF statement and the money is credited. Immediately, my hub called the officer and he mention that our 2nd appointment should be next week.
Typical "gov" sector.