i know so far i do not hv any problem with coach quality...but sometimes u nvr know...say if im buying a bag locally, i can check on the spot to ensure everything is alrite, but when we r buying online, i guess we need the seller to do this part of e qa for us b4 they ship over, i know photograph may not be 100% reflection of the bag condition but at least if buyer is able to check the bag and provide such details, it would be a value-add...