Hi Angeline,
Just saw ur post. Passion Bridal shop located at JB, Johor Jaya. It takes about 15-20mins journeys from JB custom to the place. Their customer service is fair but not professional.
We've had bad experienced with them....
1st - we confirmed our photo shoot day on after the Christmas day. When we called to double confirm the date, they told us that the photographer was taking LEAVE on the day. And ask to change to other day. They should call us early not wait for customer to call.
2nd - I've select my gown for photo shoot two weeks in advance. At the end of the day, they change one of my gowns without telling us. When I went back to sg to check my photo taken during the gown selection, i found the gown I nv try before?! As the photo shoot is over, I can’t do anything anymore.
3rd - we signed the package with crystal cover page and photo frame. When we collect our album, we found that the cover page is not crystal made?! When I check with the person-in-charge, she told me that the production no longer produce this product. They should inform us and let us choose our preferable cover page. I do not understand how can they anyhow change it without informing customer? I found that what we have paid is not what we get. As our date is near, we hv no choice to take it with unhappily.
4th - we found there are two pages were the wording spell wrongly. We did not realize till our guest found it. We sent back to the bridal shop after our AD to ask for redo it. At first, they do not want to redo as it is very troublesome to do that. We've very unsatisfied with their service and product. We insist to change it. We get back our photo album 2mths later. They use the different type of material for redo two pages. It looks very obviously color tone & surface. Oh God!
5th - the more and worst case. The crystal made photo frame which hang on top our bed dropped!!
The front bed got a small hole caused by the accident. Luckily it happened on daytime when we're out to work.
We're shocked when saw the frame dropped on pillow. We found that they use normal double-sided tape to fixed the crystal frame on the cardboard. Immediately we called the bridal shop to feedback the accident. The girl said they couldn’t do anything as the supervisor is on leave and will get back to us when their supervisor is back. When we ask to talk to their boss, they give us the same answer; will inform their boss to get back to us soon.
It been 2mths already, we still nv receive any call from their lady boss (Angie). Only the supervisory returned our call but with no action take until now.
We're very unsatisfied with there after sales service and disappointed on their product. This is our very bad experienced with the bridal shop, we do not know the others.