siao,
slow is one thing. But I question if they even protect our interests at all. For the case of my claim, it is an obvious mistake of the cab. He turned out from a blindspot. Minor road (carpark of coffeshop) onto the main road.
And in his report, he claimed he was driving on the main road from the opposite direction and I lost direction and slammed on his side doors.
Any idiot looking at the damage can tell its a direct impact head on to the doors and not knocking from side to side. The logical reasoning is simply because I'm driving straight while he turned out.
And they rejected my photo evidence when reporting the accident due to their moronic policies that don't accept any other materials other than the accident report form. What if I didn't receive the letter. They will just assume i accept the claim from the cab driver. Mind you, the claim was closed to 10k because he included lost of income etc.
Talking about them makes my blood boils again.