Hi there!
was rather concern too when Lilian told me she's leaving..... but not to worry about this Richard fella, so far he's been prompt and efficient (eps in rtng calls). He introduced himself to us, by first emailing my fiance about his taking over, and even followed up with a call.
Though a word of caution, before Lilian left, she advised us not to take up the printing with Jasvy, as there were quite a fair bit of complain. Spoke to Richard with rgds to this, he thinks otherwise, so, no choice, did my h/w given 2 diverse opinions... true enough, Jasvy is charging at a very premium rate ($$$)... and er.. might be the wrong timing i called both times, they don't sound the very accomodating type, even to extend of being impatient. Guess their airs tis pretti much justified by their big pool of clientele. I would go with Lilian's advise... you might like to check the printing forum here, seems everyone tis singing praises of Hi-Tech. Try calling them if you still have the choice, you would know what i mean by the difference. Then again, it maybe a personal opinion really.