Hello Angeline,
Was looking for RicciNo as well...they make gorgeous shoes, but i heard they have closed down...what a pity
Hi Hazey,
Let me guess u put down a deposit for the diamante one? well it is very ironical , I was actually impressed with both the shoes and the service by the Temp Staff two times i was in the shop. However, the phone call i got from the perm staff i think her name is dorkers or something, was extremely not professional.
I made a reservation for the shoes in April without putting down the deposit, and the guy who served me (good service) offered to contact me before the increase in the price, suggesting that it will give me more time to decide (wondering whether this is the shoe i really want (200 bux and seems like alot of people also order) , anyways last saturday, i went to my BS, so brought hubby Prautes (opposite), and becos Prautes has yet to call me, told hubby to go take a look. Hubby saw and agreed that if i like it so much, i should go ahead and buy it....anyways i saw the price has increased, so i asked the girl in the shop, that i did put a reservation in April, and if i placed the deposit on Sat, will i get it at the original price or the new price...so being kind and courteous, she confirmed that since i have already ordered it in April, it should not be a problem. My explanation was that , if I have to pay at the increased price, then i might as well look around somemore since I will only need the shoe in Nov, but if the old price is applicable then I will place the deposit......after her assurance... i went ahead to put the deposit after getting the confirmation. Next day... I got a call from this girl called dorkers. First she was extremely rude on the phone, second, she actually told me the 50 bux deposit was no big deal..third, she kept insisting that, my name should not be in the list in the first place (claims her temp staff made the mistake) fourth if all customers comes in and did what i did, the business will make a loss and she needs to protect her company , fifth, told me that if i am not happy they are happy to return me my deposit ie, pay the new increased price or pay 195 and get the old quality.
My point to her was, 1. The principle is wrong
2. They did not brief their staff properly , they should bear the consequences and not let the customer bear the consequences
3. It is not the 50 dollars or mere increase in the price that is important, but the principle behind the whole issue.
4. They made me sound soo petty over a mere $50 dollars increase in the price of the shoes... I don't think that is the right attitude for customer service.
Further more in the end, to shut me up...she went " Ok..SO U WANT THE SHOES at 195 with the new and better quality diamonds Right...that is all u want right... ok ok... if that is what u WANT... we will give it too... we will make the exception"
It was extremely humiliating,and i guess it was a double blow to me.... becos my first two visits to the shop... I was extremely impressed with the service and the shoes.....and to get someone sooo unprofesssional to call...was a shock loh.....
What was also frustrating was that, I am a shoe fanatic...and a sucker for service. I think basic courtesy is very important loh. If Prautes had been more professional, i think i would have been a loyal customer. However now, i am sorry, no matter how nice the shoes they have, i dont think any paying customer deserves such kind of attitude...does it mean to get nice value for money shoes, i have to be seen as a cheapo person?
