Sheraton Towers Singapore Hotel


Yup, ST will be doing away with the Theme...

I met up with Michele on Mon. She is very prof and biz minded unlike Sunsun who was more of a soft approach and friend friend kinda. I felt much better with Sunsun's presence. I feel like having a biz deal with Michele and i cant see her as a friend to me which i feel a wedding planner should be. A bit disappointed thou...

Well, she tried to abid to what we have agreed with Sunsun. I have asked her am i supposed to received a formal agreement with ST. She said supposedly and she shall not comment on it. Did you guys receive any formal agreement from ST sent out by Sunsun? I thought Singapore is a black & White, cover your back side system?! haha...
 
Anlinna,

For my requests, it has all been stated clearly in the Contract wor.. Is there any other agreement other than the contract that we're suppose to receive?
 
mine too.. stated clearly in the contract..

ya.. I agree.. michele lacks the personal touch.. everytime I call her to enquire something and I'm put on hold.. she will say "Hello, Michele speaking. Sorry to keep you waiting".. actually its very polite.. but somehow I feel that its like saying for the sake of saying...

but nonetheless.. she gives the feel that she's very professional.. so looking at the other side of the spectrum, she will ensure that things go well and no hiccups... keke... yes yes I know.. I'm trying to assure myself..
 
The agreement i refer to is the contract. My copy is the soft copy. I think a formal copy of agreement / contract should be given to parties who came into contract / agreement tog. So i feel ST should give me a contract in their letterhead.

Yup lack of personal touch... I did highlight to her regarding the China waitresses/waiter, she told me to take it with a pinch of salt worz... I will see how they arrange and complete my wedding lunch. If it turns out to be the same, i am gonna screw them.. keke

Trying to console myself too...
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Sunsun designation is wedding consultant while Michele is senior biz developer. Diff experience thus they handle things differently... ST should hire someone who could give us a more personal touch service... and not simply to find any senior person to cover the job...This is like sales not admin job.. sales person should give a warm feeling to others. For admin they dont really have to meet client. They just have to get things done will do. Just my 2c worth...
 
Anlinna,
I tink u better check again. Coz I dun understand y u only have the soft copy. When u met up with Sun Sun previously to sign the agreement, 1 copy should be given back to you ma.
 
ya, think you better check.. if you have signed and Sun sun supposedly kept a copy, then ST should have the contract. Then just ask Michele to surface back the contract and make a copy for you...

guess its hard to get someone with a personal touch?
 
Seems like most of us dun really feel comfortable with Michele. I met her few weeks ago to go thru our contract (I felt it's more like we helping her to go thru her work cos she didn't even bother to read up our contract b4 the meet up) n felt the same way as u all. Her face turned black immediately when we told her we had a change in our package price.

Anlinna,
Dun worry, I also have the softcopy only...n all the negotiation I did with Sun Sun was thru emails n I didn't even go down personally to ST to sign the contract....just print out on my own, signed n mailed back to her. Sun Sun never sent a formal agreement to me too. When I met up with Michele...I saw all my contract, confirmation, emails etc all inside her file.

Didn't know we can choose the flavour of our wedding cake....so which flavour have u all chosen or intending to choose?
Have u all decided to have a long or short march in? For both march in, there will be some guests who are unable to see the march in...am I right?
 
keke.. my AD will only be next year Oct... so I have alot of time to decide on the flavour of the wedding cake.. but anyway what are the flavours available...?

not so sure about the march in, but the day I went to meet Michele to talk about the contract, there was a couple practicing their march in.. they did a short one.. didn't look that bad.. just that the short is really short.. guess even before the song reaches the main tune, already reach the stage...
 
dear all,

i just sign my contract today.

do admit that michelle really lacks the personal touch. she really business like.... like just 1 2 finish signing the contract n go..

sigh... compare to other hotels... they all r professional but they r more friendly... but chose st in the end cos prefer the package.

come to think about it... i miss the wedding co-ord from the other hotel... sometimes feel guilty not choosing him,,, but too bad... st offer is better...


anyway, in a good sense, michelle is professional, in a bad sense, she just lack the personal touch needed in service line n sometimes like a bit fake...
 
denise,

the flavor available as below:

- apricot ivory choch cake
- black forest cheese cake
- durian cake
- sheraton towers cheese cake
- mixed fruit flan
- mango flan
- crunchy choc praline

michelle said if u have other cakes in mind, her chef will try to do it for u...
 
makes me feel like eating cakes suddenly... keke

congrats on confirming your venue...!
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since sign with ST already then your mind should stop wondering and think of other hotels...

so when is your big day?
 
Hi all, i m not worried abt not having the actual copy but just feel that i SHOULD have an original copy and i think Sunsun din do a good job on this part. I saw that all our signed documents are in the files. There is a dispute in the course and cost of our lunch. We added a dish and top up for it. But the contract is uncleared. Luckily i still have a copy of the original 6 course and its package price to justify. However, Michele said she will check so let her check lor.

I thought of choosing green tea tiramisu for my wedding cake but it is not in angela's list.

When i met up with Michele, she passed me an envelope full of lists on the songs, suppliers for wedding favour and wine, table arrangement etc..

Well... Michele is a SENIOR BIZ DEVELOPER not wedding planner.. so we have to take it in our stride lor.. hope everything turns up well... and i hope she will improve more on her PR skill ba..
 
aiyo... guess that's the problem when there's no proper handover and major differences in the working style of the person who left and the person who took over...

Hope no more problems for you and that all else will turn out well...

keke.. maybe she does...
 
hi denise,

my wedding lunch is on 21 oct 2007.... haha.. every1 say..wa now then u confirm the venue... luckily still have slots available...

ya...anlinna, i have the some tot as u... i just 1 everything to turn out well and problem/trouble/worries free... haha...

btw, any1 tried the cakes from sheraton? just wondering whether to choose from the list or ask them to prepare other cake...
 
Sep '07- SF
5 Nov '07 -Joey (Mon - Dinner)
12 Nov '07 - Claire (Mon Dinner)
21 Oct '07 - Angela (Sun - Lunch)
29 Nov '07- Jonic (Thur - Dinner)
3 Dec '07- Janice (Mon - Dinner)
9 Dec '07- Anlinna (Sun - Lunch)
5 Jan '08- Piglet (Sat - Lunch)
13 Mar '08- PP (Thur - Dinner)
Jun '08- Josey (Mon - Dinner)
5 Oct '08- Denise (Sun- Dinner)
 
Just to update with you guys the following.

ROM: 7 July 2007 7pm @ MinJiang
MUA: Jeannie Yong
AD: 9 December 2007 @ Sheraton Towers Hotel
Studio: Andrew Choi
AD: Chris Ling
Gowns: Amanda Lee
Wedding cards: T dragons
Entertainment: Stefine
Car: TBC
Wedding favour:TBC (considering isaboutwedding)
Proposal ring: Charlotte Arthelier
Wedding band: Lee Hwa Detinee
Lovenest: Kovan Melody (Anyone staying there?)
Fridge: F&P
Washing Dryer: Electrolux
Wine: TBC
 
Anlinna, just checking with you... I have a friend who's looking for a ROM venue. Just wanna check how's MinJiang in terms of ROM package and food?
 
Hi pig_den, Minjiang does not provide any rom package. We went to the one at rochester cos his grandpa said that side food is nice. Another one is at goodwood park hotel. We order set menu. The set vary from i think $38++ to $98++. We took the $68 pax and two beijing duck for the two tables. We had a total of 17 person. You can choose al carte as well. All up to you. We requested for a rom table at the second floor balcony and had our dinnner on the second floor as well.
 
oh... I tot rochester only has ang mo food.. didn't know that Min Jiang was there too.. tot only at goodwood park.. sorry sorry.. my fault.. didn't read properly.. keke
 
Hi Anlinna, I do not have the formal contract as well. Maybe the approach is the same for all. Agree with all of you that she lacks the personal touch...but we just have to pray that everything goes well.
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Her role is biz development..so maybe different expectation. More serious ba.

Anybody knows when their new "themes" or rather the Mix and match themes are coming out? Any upcoming wedding show?
 
Hi anlinna & piglet,

just 1 2 find out from you how's your lunch package like as in did they throw in any freebies or complimentary items besides those in the package?
 
Hi Ladies,

Can I have some other co-ordinator contacts for Sheraton...
It seems like there is no respone from Michele after a week.. and there is even no respone fm any one when i drop an enquiry to their catering sales...
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It has already been a week...
Is this their sevice level...
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Hi PP, Michele told me but i forgot when will the new theme be coming out... sorry.

Hi Angle, The lunch was $600+++ (6 course). Not sure what is the current pricing now. Freebie and complimentary stuff you have to think what you want and what you would like them to throw in for you. Every couple requires diff stuff.

Hi Firefly i have added you.

Hi Elaine, sorry to hear that. Sunsun was very efficient. I do not know why it took so long for Michele to get back and i dont have other contacts. Maybe you would like to call the main line again and said you have emailed whoever and after a week still no response and is this the kinda of service you expect to receive fr Sheraton? I screwed Carlton too for this when i was considering them with Sheraton. Conclusion, customer service is VERY IMPORTANT. I gave up Carlton cos they are inefficient. And happened that Sunsun was very efficient thus i chose sheraton.
 
actually it was the attitude of michele which pissed me off and thus not choosing the hotel.. half way thru the meeting, and its our first meeting, i totally switched off... and huby had to continue with the conversation... i just cant click with her... and i dont want to continue suffering till my wedding day with her sulky face... and did i mention, there's no smily face at all!!! gosh... so call svc... n oh yah, she never replied my mail... it was past one week, i had to call her up to remind her... just thinking of it makes me mad... i know how you gers are feeling...
 
is michele the only one handling all wedding projects now?? hmmm...think i will be liasing with nelson if i didnt rem his name wrongly..

& i thought he's not too bad..
 
Hello all, Oh dear.. wonder how Michele is handing the things right now...mmm.. maybe they are really short handed. I agree with u that the service level is very impt. Let's pray that the standard come back soon.

I think there are a few more co-ordinators. I saw another lady when I was there the last time. Very smiley and presentable. mmmmm..

Hi Anlinna, I think it will be in Oct if I am not wrong.. they took really long to come out with it.. haha....
 
Hi Zhuoen, I think most of us sign up also partly because of Sun sun.. she is very friendly. Haiz.. now she has left..so hopefully the current team will leave up to the expectation.
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Anyway, u have choosen another hotel. hee. enjoy yr preparation. Will see your multiply updates.
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Hi all,

Ya...I agree Michele is definitely not as efficient as Sun Sun when replying email.
Any of u have printed ur cards or printing soon? Which printer did u all use?
 
Just to update with you guys the following.

ROM: 7 July 2007 7pm @ MinJiang
MUA: Jeannie Yong
AD: 9 December 2007 @ Sheraton Towers Hotel
Studio: Andrew Choi
AD: Chris Ling
Gowns: Amanda Lee
Wedding cards: T dragons
Entertainment: Stefine
Car: TBC
Wedding favour:TBC (considering isaboutwedding)
Proposal ring: Charlotte Arthelier
Wedding band: Lee Hwa Detinee
Lovenest: Kovan Melody (Anyone staying there?)
Fridge: F&P
Washing Dryer: Electrolux
Wine: TBC
 
Just to update with you guys the following.

ROM: 7 July 2007 7pm @ MinJiang
MUA: Jeannie Yong
AD: 9 December 2007 @ Sheraton Towers Hotel
Studio: Andrew Choi
AD: Chris Ling
Gowns: Amanda Lee
Wedding cards: T dragons
Entertainment: Stefine
Car: TBC
Wedding favour:TBC (considering isaboutwedding)
Proposal ring: Charlotte Arthelier
Wedding band: Lee Hwa Detinee
Lovenest: Kovan Melody (Anyone staying there?)
Fridge: F&P
Washing Dryer: Electrolux
Wine: TBC
Furniture: SoHome
Contractor: A & D

Those who are in my multiply can check out my furniture there.
 
hi angela lau,
i chose swissotel merchant court in the end...
cos i reali cant click with her... so in the end, forgo, and she was suppose to get back to me with regards to the perks we discussed on... but she took forever... so i just dropped her mail and told her dun have to reply anymore... of all the hotels i had been too, this is the worst attitude n svc i have seen in... it reali doesnt matter if she is reali bz... cos i wld be understanding enough to give her some time... but her attitude just turns me off...

ladies, i m sure this is just the transition period for her.. maybe give her more time... and hopefully things will turn out better...
 
Hi Zhuoen, our AD are as summarize. When is yours?
Sep '07- SF
5 Nov '07 -Joey (Mon - Dinner)
12 Nov '07 - Claire (Mon Dinner)
21 Oct '07 - Angela (Sun - Lunch)
29 Nov '07- Jonic (Thur - Dinner)
3 Dec '07- Janice (Mon - Dinner)
9 Dec '07- Anlinna (Sun - Lunch)
5 Jan '08- Piglet (Sat - Lunch)
13 Mar '08- PP (Thur - Dinner)
Jun '08- Josey (Mon - Dinner)
5 Oct '08- Denise (Sun- Dinner)
 
Hi ladies, realise that I didn't update my date, I'm on June 2. Michele is my coordinator too but I have not meet up with her yet. I don't have a good impression of her too as she doesn't seems to be very proactive.

Sep '07- SF
5 Nov '07 -Joey (Mon - Dinner)
12 Nov '07 - Claire (Mon Dinner)
21 Oct '07 - Angela (Sun - Lunch)
29 Nov '07- Jonic (Thur - Dinner)
3 Dec '07- Janice (Mon - Dinner)
9 Dec '07- Anlinna (Sun - Lunch)
5 Jan '08- Piglet (Sat - Lunch)
13 Mar '08- PP (Thur - Dinner)
02 Jun '08- Josey (Mon - Dinner)
5 Oct '08- Denise (Sun- Dinner)
 
hi pp... mine is 08dec08.. but i m not a sheraton's brides... =)although it was one of my shortlisted venue before meeting michele...
 
Hi..I have confirmed with Sheraton to..the person I discussed with is Nelson Quek..thing he quite helpful and friendly..
 
Hi all,
I think michele is INDEED slow in replying. I have not met up with her since the change in coordinator (fromm Sunsun). I guess I will make a feedback to the management. This is a service oriented job. It's amazing that there is "no sound no picture" of our wedding coordinator. And who can we rely on if we need to get something asked or done urgently? My goodness.
 
Hi, everyone. I'm holding my AD wedding in Nov'08 and am looking at the wedding banquets. Does Sheraton oni provide tables of 12 instead of 10? Thk you.
 
hi tan,
yesh seraton only hold tables of 12..

stevis,
best if you could go c urself..keke...

everyone,
sept coming and im not sure if it's the hotel or me to contact them abt the cards and food tasting? pls advise...thanks!
 


Hi Janice,

Think maybe u can take the initiative to contact ST regarding ur cards & food tasting. Who's ur coordinator btw?
My AD is a few days b4 urs....I have selected my cards, going down to collect them tomolo and selected the date for my food tasting.
 
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