Plaza Park Royal
- Thread starter koko_val
- Start date
longisland74
New Member
Hi people,
Looks like we've been "conned" by PPR, thinking of how good their services will be after all the fanfare and hype by their marketing. My wedding on the 20 Oct was a diastrous event.
While me & my wife were taking photos and entertaining our guests, little did we knew that there were so so many cockups behind the scene. We only managed to find out after one of my best friend stayed back and narrate to us what went terribly wrong
1. Their waiter/waitress told my guests there were no more wine and beer after the 4th course when in fact there were 6 1/2 cases of wine returned to me and in our contractual agreement we were entitled to free-flow of beer.
2. The white wine was totally not chilled to the drinking temperature (it was warm), and i did highlight to the Captain immediately because i was the first person to drink it and he promised it will be chilled. However, when i checked with my sister and friends after the photoshoot they told me the white was not chilled at all.
3. None of their waiter/waitress told my guests that there were both Red & White wine available as choice as my friends were amazed when i ask them how's the White. I have already instructed the Captain that my guests are free to select whatever they want and i have no reservations to how many bottles of wines can be opened. In the end, i have to 6.5 cases of wine left!!! Only 2 bottles of White wine was open because no one told my guests about it.
3. Their waiter/waitress told my guests there were no more glasses after the 5th course.
4. Two of my tables were not served with desserts when the last course was dished out, and 1 table had the dessert but no bowls and spoons. My cousin went to approach their Captain and he replied the shortage was due to 3 weddings held that night.
5. Our friends told me that the stage light was not dimmed, therefore, and were unable to view the Montage. The projector screen was placed too low for the back to view as well.
6. Our friends told us that their waiter/waitress were not attending to the table and they have to wave at them to grab their attention because most of the time they are busy cluttering together chatting.
7. The central seems to be switched to the minimum and it was like a furnace, i guess they were trying to pull a fast one in cutting cost.
I was totally shocked to learn about this, and in the morning we went straight to complain to the manager. Chris Wong attended to our call but he said this is under F&B Mgr Alex Hoon. Therefore, i wrote an email about what had happen, you know what? He only replied after 5 days later, saying they will only compensate 1 table. I was damn piss off and i gave him a thrashing, then he increased to 2 tables. Even after that i was very unhappy, guess what happen next?? He says "WHAT SO YOU WANT!" OMG is this the way a mgr treats a customer even when it's their fault??
So i told him i will address it to his GM John Kockan, he says "Go ahead", and i send a very strong email to his GM. The reply came 2 days later saying all the bullshit, but they keep saying all these are unforseen circumstances, and try to push away the blame.
So my advice to anyone who is considering any ParkRoyal hotels from HPL, give it a miss, you are better off somewhere. As for those who have booked already, PLEASE ASK THEM TO WRITE IN BLACK & WHITE what if they don't meet their criterias or standards, ask them to PEN DOWN the compensation!!!
I hope all the newly wedd couples a happy marriage ^_^
Looks like we've been "conned" by PPR, thinking of how good their services will be after all the fanfare and hype by their marketing. My wedding on the 20 Oct was a diastrous event.
While me & my wife were taking photos and entertaining our guests, little did we knew that there were so so many cockups behind the scene. We only managed to find out after one of my best friend stayed back and narrate to us what went terribly wrong
1. Their waiter/waitress told my guests there were no more wine and beer after the 4th course when in fact there were 6 1/2 cases of wine returned to me and in our contractual agreement we were entitled to free-flow of beer.
2. The white wine was totally not chilled to the drinking temperature (it was warm), and i did highlight to the Captain immediately because i was the first person to drink it and he promised it will be chilled. However, when i checked with my sister and friends after the photoshoot they told me the white was not chilled at all.
3. None of their waiter/waitress told my guests that there were both Red & White wine available as choice as my friends were amazed when i ask them how's the White. I have already instructed the Captain that my guests are free to select whatever they want and i have no reservations to how many bottles of wines can be opened. In the end, i have to 6.5 cases of wine left!!! Only 2 bottles of White wine was open because no one told my guests about it.
3. Their waiter/waitress told my guests there were no more glasses after the 5th course.
4. Two of my tables were not served with desserts when the last course was dished out, and 1 table had the dessert but no bowls and spoons. My cousin went to approach their Captain and he replied the shortage was due to 3 weddings held that night.
5. Our friends told me that the stage light was not dimmed, therefore, and were unable to view the Montage. The projector screen was placed too low for the back to view as well.
6. Our friends told us that their waiter/waitress were not attending to the table and they have to wave at them to grab their attention because most of the time they are busy cluttering together chatting.
7. The central seems to be switched to the minimum and it was like a furnace, i guess they were trying to pull a fast one in cutting cost.
I was totally shocked to learn about this, and in the morning we went straight to complain to the manager. Chris Wong attended to our call but he said this is under F&B Mgr Alex Hoon. Therefore, i wrote an email about what had happen, you know what? He only replied after 5 days later, saying they will only compensate 1 table. I was damn piss off and i gave him a thrashing, then he increased to 2 tables. Even after that i was very unhappy, guess what happen next?? He says "WHAT SO YOU WANT!" OMG is this the way a mgr treats a customer even when it's their fault??
So i told him i will address it to his GM John Kockan, he says "Go ahead", and i send a very strong email to his GM. The reply came 2 days later saying all the bullshit, but they keep saying all these are unforseen circumstances, and try to push away the blame.
So my advice to anyone who is considering any ParkRoyal hotels from HPL, give it a miss, you are better off somewhere. As for those who have booked already, PLEASE ASK THEM TO WRITE IN BLACK & WHITE what if they don't meet their criterias or standards, ask them to PEN DOWN the compensation!!!
I hope all the newly wedd couples a happy marriage ^_^
key_word07
New Member
Wow win lor!! So shocked to know that their service so bad lei..now too late to turn back liao lei...my heart sunk when i read all this. Before we signed...we did emphasis to Felica that our expectation for service to guests are very high!We told them our concern of no. of wattress & waiter to a table..and i dun want too many part timers as well...she advise us that she will take note of this and will highlight this to the banquet team tat day. But nothing was written black or white lor...just verbal promises only. Now very worried lei..........
I think they have serious problem when handling many function in a day!!
I think they have serious problem when handling many function in a day!!
babymiki2003
New Member
i'm really shocked at hearing all these. even the GM is not helpful at that.
i wonder if the hotel can last till next yr, my dinner is next yr end..
i wonder if the hotel can last till next yr, my dinner is next yr end..
key_word07
New Member
ngoo and xiong..
my coordinator is also felica. Hope felica do a good job on your dec wedding.
Pls update here with your experience K? hehe..may things turn out well for you both.
my coordinator is also felica. Hope felica do a good job on your dec wedding.
Pls update here with your experience K? hehe..may things turn out well for you both.
key_word07
New Member
babymiki..my wedding also next yr end! Haiz..i dunno what to do also....so xing hui yi leng when learn abt all this too. I can only keep my finger crossed. Think what we can do now is to keep emphasis to them what we expected out from their banquet team!! Give them the PRESSURE!Hope they get their buck moving to do good job!!
Thanks twinkle star,
I just went down on Sat to view their wedding setup seem to be okie leh. Everyhtings was done up B4 630pm.
But i just find the deco a bit blunt like not enough flowers and deco.
i am thinking of adding some flowers and splarkling stuffs on the flower stands
I just went down on Sat to view their wedding setup seem to be okie leh. Everyhtings was done up B4 630pm.
But i just find the deco a bit blunt like not enough flowers and deco.
i am thinking of adding some flowers and splarkling stuffs on the flower stands
hi
can i check how many weeks in advance must we go for food tasting?
my AD in Jan 2007, and is debating whether to contact Felicia instead as i didn't receive any call from her to tell me when to go for food tasting.
also Felicia seems to have changed her hp no... can't seem to get her...
can i check how many weeks in advance must we go for food tasting?
my AD in Jan 2007, and is debating whether to contact Felicia instead as i didn't receive any call from her to tell me when to go for food tasting.
also Felicia seems to have changed her hp no... can't seem to get her...
babymiki2003
New Member
twinkle star, at least ur coordinator is felicia.
mine is kriss...shuckss....
mine is kriss...shuckss....
babymiki2003
New Member
by the way twinkle,
when;s ur AD?
when;s ur AD?
babymiki2003
New Member
by the way twinkle,
when;s ur AD?
when;s ur AD?
key_word07
New Member
babymiki..my AD is on 11/11/2007...any babes here same day as me??
key_word07
New Member
Ya minicutie..guess those of you which had very bad experience had to make a big hoo-ha...so that they will notice it and really apologise & make a compensation..now it seem tat they even treat all your complains like nothing!It certainly will do us a big favours too...we can now only cross of fingers and hope for the best on our AD. Sigh!
hi all,
Can i check if any of you have tried PPR red wine? any comments?
also, im taking the Plaza Ballroom, anyone knows if it is awkward/troublesome to move the projector when showing montage and video highlights?
heard from a friend who attended a wedding there that the staff will move the projector up and down the stage (twice) and it look really "unglamorous"
Can i check if any of you have tried PPR red wine? any comments?
also, im taking the Plaza Ballroom, anyone knows if it is awkward/troublesome to move the projector when showing montage and video highlights?
heard from a friend who attended a wedding there that the staff will move the projector up and down the stage (twice) and it look really "unglamorous"
hi jeanne
thanks for your feedback.
when you say very "young", does that mean it taste sourish and tangy aftertaste? sorry i dun really drink wine, so not too sure about the terms.
do u know if they have other brands?
im just wondering if i should get a carton of their wines in order to get the corkage waiver and then bring my own wines.
thanks for your feedback.
when you say very "young", does that mean it taste sourish and tangy aftertaste? sorry i dun really drink wine, so not too sure about the terms.
do u know if they have other brands?
im just wondering if i should get a carton of their wines in order to get the corkage waiver and then bring my own wines.
i'm considering PP as my AD venue in Dec 07. After reading all the comments, i'm a little worried. Nonetheless will go and take a look at the setting and see if they are negotiable on the perks. 2007 perks are not as attractive as the 2006 perks.
Any brides have AD photos to share? Which ballroom is nicer?
Any brides have AD photos to share? Which ballroom is nicer?
Hi Laurel,
if you can do ask for Felicia to be your coordinator. Think she is a lot more reliable than the others. *sigh* What is the 2007 package like? Whats different?
I personally like Stamford room as its near the garden. So can draw up the curtains (but keep the doors closed) for a garden view).
Do check in with the coordinator about the bad feedback so far. Ask what happens if mistakes are made etc.
if you can do ask for Felicia to be your coordinator. Think she is a lot more reliable than the others. *sigh* What is the 2007 package like? Whats different?
I personally like Stamford room as its near the garden. So can draw up the curtains (but keep the doors closed) for a garden view).
Do check in with the coordinator about the bad feedback so far. Ask what happens if mistakes are made etc.
Hi Hui,
Price increase of $30 compared to 2006. For 2007, i have to pay 50% for food tasting. To use the pool for solemnisation, i have to pay too.
My coordinator is Shalica. So far she is very good and prompt. Quite happy with her service. She told me that there is another couple who have made a tentative booking b4 me. So she will call to ask the couple to release the date.
Price increase of $30 compared to 2006. For 2007, i have to pay 50% for food tasting. To use the pool for solemnisation, i have to pay too.
My coordinator is Shalica. So far she is very good and prompt. Quite happy with her service. She told me that there is another couple who have made a tentative booking b4 me. So she will call to ask the couple to release the date.
jcmemories
New Member
hi all,
i'm new here. it's really scary to read all the neg comments on this hotel. my AD is next jan and coordinator is felicia. she's good and assured us that they'll will do a good job... although there's another couple on same day as us. is anyone doing lunch banquet here too?
i'm new here. it's really scary to read all the neg comments on this hotel. my AD is next jan and coordinator is felicia. she's good and assured us that they'll will do a good job... although there's another couple on same day as us. is anyone doing lunch banquet here too?
hihi
accidentally started a new thread not knowing this is one here.
Anyone tried food at Plaza Parkroyal or deal with their sales lady Felicia before? or have positive experince with Service Staff (waiter/waitress)?
Will be seeing their ballroom this Friday.
Hope the hiccups mentioned above will no longer happen cos i hv difficulty finding hotels now for my AD next yr!!
Hope to get some comments. Thanks!
accidentally started a new thread not knowing this is one here.
Anyone tried food at Plaza Parkroyal or deal with their sales lady Felicia before? or have positive experince with Service Staff (waiter/waitress)?
Will be seeing their ballroom this Friday.
Hope the hiccups mentioned above will no longer happen cos i hv difficulty finding hotels now for my AD next yr!!
Hope to get some comments. Thanks!
Hi racheal,
yours on sat, hee mine very yours.....
jeanne, today is your AD? congrats ya, do let us know how it goes? hope all will be good for you *giv power giv power*
Hi blur,
so you, xiao lao shu and minicutie all taking the same BS and hotel, have you got your PS? how was it?
Hi Win, so howz the petition? Lets create a racket to prevent another similar incident happen to us? what does the rest say? Empire strikes back!!! its my one and only most important day... cannot rewind leh
yours on sat, hee mine very yours.....
jeanne, today is your AD? congrats ya, do let us know how it goes? hope all will be good for you *giv power giv power*
Hi blur,
so you, xiao lao shu and minicutie all taking the same BS and hotel, have you got your PS? how was it?
Hi Win, so howz the petition? Lets create a racket to prevent another similar incident happen to us? what does the rest say? Empire strikes back!!! its my one and only most important day... cannot rewind leh
jcmemories
New Member
hi Rachel,
mine is one week after yours, 27 jan
lunch. we're going for food tasting next mon, will talk to Felicia and update again...
mine is one week after yours, 27 jan
hi all bride-to-be,
i just finish my AD on the 9/12 in the stamford room. overall rating will be 80% good.
something to take note is during the marching-in,
cos we were shocked when they did not turn off the light during the 1st march in. after enquiry, they told us that due to the lack of spotlight.
they are unable to turn the light off else everyone can see nothing. that's the only bad point. so for the 2nd march in, we request to dim the light a little.
the old complain thing like condense a/con dripping water nv occur.
felicia is too good to be fault.
my coord for the day is Samsudin Noor. not a bad person too.
overall still good. so good luck to all upcoming ones.............
i just finish my AD on the 9/12 in the stamford room. overall rating will be 80% good.
something to take note is during the marching-in,
cos we were shocked when they did not turn off the light during the 1st march in. after enquiry, they told us that due to the lack of spotlight.
they are unable to turn the light off else everyone can see nothing. that's the only bad point. so for the 2nd march in, we request to dim the light a little.
the old complain thing like condense a/con dripping water nv occur.
felicia is too good to be fault.
my coord for the day is Samsudin Noor. not a bad person too.
overall still good. so good luck to all upcoming ones.............