Dear all,
I've just paid $1K deposit to book my dinner on 03Dec07. I booked the $498 package.
Have a good chat with Pamela, restaurant manager, who is friendly. But be careful... There are some hidden costs which are not stated upfront.
1. Projector rental will be charged at $150. They will not tell you until you receive the contract from Pauline. (I complained to Pamela and she's going to ask for waiver from Pauline.)
2. If you booked 18 tables but only use 15 on actual night, they'll only let you keep one for future consumption. (This was not told to me earlier, even when I asked. She said "yes yes you can keep the tables.")
3. (Any more to contribute??)
There are also some hidden perks which are not stated upfront so they use it to "bargain" with you.
1. Car park can be easily negotiated to 30%.
2. Wedding cards can also be easily asked for 70%.
3. Food tasting for 6 people. But if you pay the balance by cash or cheque on that night, they'll give 10 people complementary. (They hid this fact and say they'll give me 8 people complementary as if she's kind. Then she gave me 10 finally. Seems good? But guess what she told me this afternoon over the phone? She forgot about her tactics and told me that this is a perks which she sometimes forget to tell customers.)
My last words/comments... Although I agree that their ambience is great, food and service may be as good as mentioned by pchosg, I'm very upset with Pauline, their executive director's (boss) attitude. I have a BAD experience with her this afternoon. I called her regarding the contract she emailed me, telling her that it was in a mess. She shouted at me as if it's my fault, telling me that it's due to virus.
Come on... who's the customer?? She refused to discuss with me on the contract, asking me to talk to Pamela before getting back to her and hung up my call. Haiz... what to do?? Already sunk my $1K.